Revenue and Reservation, Assistant Manager

Revenue and Reservation, Assistant Manager

Join ALV GROUP for a refreshing career experience in a youthful and dynamic environment. Since our establishment in 2017, we've cultivated a culture that values positivity, integrity, and a supportive camaraderie. At ALV, you'll find a friendly workplace where every team member is encouraged to excel and grow together.

If you are driven, with high integrity and growth mindset, ALV would be the perfect fit for you.

Enjoy competitive benefits that prioritize your growth, well-being and professional development. We advocate for work-life harmony with flexible hours and initiatives that accommodate your personal commitments. As we expand, joining us means being part of our pioneering team with ample opportunities for career advancement. Should you have what it takes to raise bars in your specialised competency, seize this opportunity to make a meaningful impact and grow with us at ALV GROUP, where your aspirations meet limitless possibilities.

Job Description

Revenue Management and Optimisation:

1. Develop, Implement and Improve Pricing Strategies to optimise revenue and occupancy rate of hospitality property assets.
2. Work closely with the brands, marketing team to develop long-term and short-term rental strategies, and oversee all OTA distribution channels.
3. Analyse key performance metrics such as ADR, RevPAR, and daily pick-up trends.
4. Evaluate and manage partnerships with OTAs and other distribution channels.
5. Analyse reservation and guest data, as well as market trends, to identify opportunities for revenue optimisation and demand forecasting.
6. Manage competitor intelligence, market segment mix, and yield controls to maximise revenue potential.
7. Analyse domestic and international travel patterns in different states of the country to refine pricing and distribution strategies.
8. Collaborate with the Brands & Marketing Team to brainstorm effective seasonal marketing strategies and campaigns.
9. Assess market segmentation strategies (OTA, LTR, and others) and adjust based on property and location demand.
10. Set and adjust pricing based on market demand, competitor activity, and forecasting analysis.
11. Conduct weekly, monthly forecasting and demand analysis.
12. Oversee revenue reporting, including daily pick-up analysis and preparing weekly revenue meetings.
13. Overseeing, Managing and Developing a team of Revenue Specialists for above functions.

Reservations Management:

1. Supervise the centralised reservations team to ensure prompt and professional handling of inquiries.
2. Monitor reservation systems and ensure accurate and up-to-date information regarding room availability, rates, and promotions.
3. Oversee the processing of reservation requests, ensuring adherence to hotel policies and procedures.
4. Coordinate with business development, revenue management, brands marketing, and front office teams to optimise room inventory and maximise revenue.
5. Monitor and analyse reservation trends, optimising room inventory and pricing strategies across all distribution channels.
6. Ensure that all reservation agents and guest relations staff provide exceptional customer service.
7. Implement and enforce service standards and protocols to enhance the guest experience.
8. Conduct regular training and coaching sessions for reservation and customer service teams.

Team Management:

1. Lead, mentor, and motivate the centralised reservation, customer service, and revenue teams.
2. Set clear objectives and KPIs for the teams, monitoring performance and providing regular feedback.
3. Foster a positive team culture focused on collaboration, accountability, and continuous improvement.

Reservation System and Data Management:

1. Manage and maintain the centralised reservation systems and room inventory control.
2. Oversee the training of reservation agents on the proper use of software and systems.
3. Conduct regular audits and quality checks of reservation and guest data.

Reporting and Analysis:

1. Generate and analyse monthly revenue report.
2. Provide insights and recommendations based on data analysis to support revenue management strategies.
3. Reports Direct to Brands, Revenue Director.

Job Requirements

1. Bachelor’s degree in hospitality management, Business Administration, or a related field; advanced degree preferred.
2. Proven experience (at least 3 years) in revenue and reservations management, guest relations, or a related role, preferably in the hotel industry.
3. Experience with OTAs and eCommerce platforms is mandatory.
4. Proficiency in Reservation Management, Channel Managers and Property/Hotel Management Systems, as well as Microsoft Office applications.
5. Strong leadership and team management skills, with the ability to motivate and inspire teams.
6. Excellent communication and interpersonal skills, with the ability to build positive relationships with guests and team members.
7. Analytical mindset with the ability to interpret data and make strategic decisions.
8. Proficiency in English, Malay, and Chinese (Mandarin) is preferred.
9. Willingness to travel for business purposes.