Retail System Support Executive

A Retail System Support Executive plays a crucial role in ensuring the smooth operation of retail technology systems. They provide technical support, troubleshoot issues, and maintain systems to optimize retail operations.

Responsibilities:

System Maintenance:

• Implement, configure, and maintain Point-of-Sale (POS) systems, inventory management software, customer relationship management (CRM) systems, and other retail-specific technologies.
• Ensure accurate inventory tracking, order processing, and customer data management.
• Troubleshoot system issues and provide timely solutions.
• Train retail staff on system usage and best practices.
• Analyze system data to identify areas for improvement.

Process Improvement:

• Recommend and implement process changes to enhance retail efficiency.
• Collaborate with IT and retail teams to integrate new system features.

Technical Support:

• Provide technical assistance to retail staff on system usage.
• Resolve system-related issues promptly to minimize downtime.
• Maintain system security and data integrity.

Requirements:

• More than 2 years in IT related work.
• Proven experience with retail technology systems (POS, inventory, CRM).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently with minimum supervision and be a team player.
• Must be able to work at Petaling Jaya Seksyen 51 and Bukit Raja 2 (future new HQ)
• Have own transport and willing to travel.