Retail Supervisor for Smartphone

Duties and Responsibilities:

The Retail Supervisor is responsible for hitting assigned team sales targets and supervising operations.

He/she manages daily store operations and leads merchandising activities to improve sales performance.

Manages promoter, non-promoter outlets, and operator outlets.

Manage a small team and deal with dealers, store managers, and store staff.

Summary of Principal Job Responsibility & Specific Job Duties:

• Manage promoter, non-promoter outlets, and operator outlets.
• Manage a small team and deal with dealers, store managers, and store staff.
• Hit sales targets.
• Provide consultation on products and services.
• Document and update sales transactions for non-promoter outlets.
• Provide quality service and demo service vision.
• Manage operations in a diverse service environment.
• Conduct training for service performance.
• Maintain good relationships for customer satisfaction and service quality.
• Manage retail operations.
• Keep stock inventory up to date.
• Assist in POSM allocation, LDU, dummies, and upload to the system.
• Update store images in the system and coordinate outlet construction and store image upgrade activities.
• Keep track of visual merchandising presentations.
• Coordinate allocation of merchandising displays, LDU, dummies, fixtures, and gifts with dealers.
• Provide training for all outlets.
• Update market competitor activities.
• Keep track of operations for roadshows, promotions, or any events.
• Involve in improvement and productivity initiatives.
• Lead and motivate the team to participate in productivity improvement.
• Increase productivity and innovation activities.
• Monitor the implementation of productivity and innovation.
• Address customer inquiries related to product knowledge, stock issues, and merchandising.
• Create ideas for productivity improvements and innovation.
• Manage and supervise promoters.
• Build team spirit and grow team ability.
• Make decisions effectively.
• Build good relationships with dealers and partners.
• Provide operations and manpower support.

Academic Qualification(s):

Candidates must possess at least SPM, Diploma / Advance Diploma / Bachelor’s Degree in any field.

Work Experience / Skills Requirement(s):

• Good communication skills.
• Leadership and service-oriented action.
• Teamwork and interpersonal skills.

Salary Range: RM 2,200 - RM 3,000

Working Location: Kuala Lumpur / Selangor / Negeri Sembilan / Seremban / Melaka / Johor