Retail Sales Manager, RBC Ampang 2 (Ampang Branch)

Add expected salary to your profile for insights

Key Responsibilities

• Lead and manage a team to execute marketing campaigns and activities promoting sales product.
• Provide guidance, training, and support to team members, ensuring they meet performance targets and adhere to company guidelines.
• Foster a positive and productive team environment, promoting teamwork and continuous improvement.

Strategic Planning and Implementation

• Plan and implement marketing strategies to drive the success of sales products, ensuring alignment with the Bank goals.
• Oversee the execution of sales and promotional activities in collaboration with the Regional Office and Head Office.
• Analyze market trends and competitor activities to adapt strategies accordingly and maintain a competitive edge.

Customer Acquisition and Relationship Management

• Guide the team in acquiring new customers and expanding the customer base through effective sales and marketing activities.
• Monitor and support team efforts to cross-sell products and increase product holdings among existing customers.
• Ensure the team builds and maintains strong customer relationships, providing exceptional after-sales service to reduce complaints and attrition.

Financial Advisory and Sales Support

• Oversee the analysis of financial data to offer comprehensive financial advisory services to customers, ensuring that all team members are well-equipped with the necessary knowledge.
• Supervise the solicitation and submission of financing applications to relevant stakeholders for timely decisions and approvals.
• Ensure the team adheres to agreed TAT (Turnaround Time) for financing applications and decisions.

Compliance and Risk Management

• Ensure all financing applications are processed in accordance with the Bank guidelines and regulatory standards.
• Oversee the timely and accurate processing of documents submitted for applications.
• Escalate any fraud attempts or suspicious activities during the application process to the superior, ensuring proper handling.

Reporting and Performance Monitoring

• Prepare and submit regular reports on marketing campaigns, sales activities, and business performance.
• Track team performance against targets, identifying areas for improvement and implementing corrective actions when necessary.

Customer Service and Issue Resolution

• Ensure team members attend to customer requests and complaints promptly, within the stipulated service levels.
• Work with the team to resolve complex issues and ensure customer satisfaction.

Job Requirements

• More than 5 years experience in a team leadership role within marketing or sales, preferably in the financial services industry.
• Strong knowledge of house financing products, financial advisory services, and marketing strategies.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to motivate, mentor, and manage a diverse team.
• Strong analytical skills to interpret financial data and market trends.
• Familiarity with regulatory compliance and risk management practices in the financial industry.

Bank Islam Malaysia Berhad is the pioneer of the Islamic banking system in Malaysia. We have grown to become one of the nation’s leading financial institutions, providing a wide range of products and services to meet the financial and banking needs of all Malaysians, regardless of race and religion. A career with Bank Islam means an outstanding opportunity to develop a professional vocation in the ever-challenging banking industry. Be a part of an organisation that is totally committed to developing Malaysia as one of the leading global Islamic financial centres.

Follow our Careers IG @gobeyondatbankislam for more information on our culture and new career opportunities!