RETAIL OPERATIONS MANAGER _ Malaysia

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We are Tecomen Group, founded in 2006, specializing in the research, manufacturing, and distribution of household products like water purifiers, hot and cold water dispensers, and air purifiers. Over the years, Tecomen has achieved significant success, mastering the technology behind all the products we offer. We proudly own the largest water purifier factory in Southeast Asia, and our products are exported to over 50 countries around the world. Our flagship brand, Karofi, is the #1 water purifier brand in Vietnam, a clear testament to our market leadership and technological expertise.

Tecomen’s success is driven by innovation and commitment to quality. Our cutting-edge R&D center and state-of-the-art 36,000 m² factory in Hung Yen, Vietnam, staffed by over 50 experts, enable us to produce more than 2 million water purifiers and 30 million filter cores annually. With a product portfolio of over 100 offerings and industry-leading technologies like AiOTec and Voice Call, this strong foundation allows us to expand our market presence to over 10,000 sales points nationwide. As a result, Tecomen's reach and impact continue to grow, confidently meeting the diverse water and air solution needs of customers across all segments, both domestically and globally.

With the ambitious vision of becoming a Top 3 Global Leader in water and air products by 2040, Tecomen is expanding across all operations:

• R&D: Continuously developing new products in the air care and kitchen appliance sectors, including air conditioners, fans, dehumidifiers, range hoods, solar water heaters, induction cookers, rice cookers, and air fryers.
• Manufacturing: Upgrading the current factory by increasing automation and setting to open a new, larger-scale factory in 2025.

Business Expansion: Beyond Vietnam, Karofi is entering global markets. After years of operating in the OEM & ODM sectors, Karofi-branded products will be available in over 20 countries by the end of 2025.

• Customer Service: Improving our service quality, focusing on customer experience and service standards.

To realize our 2040 vision, Tecomen - Karofi seeks to collaborate with world-class experts and passionate individuals who will join us on this exciting journey. We believe that, with outstanding expertise and creativity, Tecomen - Karofi can drive innovation, accelerate growth, and make a meaningful impact in the industry. We hope to connect with you and provide more detailed information about the exciting opportunities at Karofi.

Headquarters: 6th and 7th Floor, Hudland Tower, No 6 Nguyen Huu Tho str, Hoang Mai, Hanoi, Vietnam.

2. Job Description

2.1 Main Responsibilities:

• Set up & Develop Karofi Stores (online and offline)
• Find & propose suitable places for opening Karofi stores.
• Build & develop Karofi stores, ensuring functional and optimal visual appeal.
• Complete store operational requirements by scheduling and assigning employees.
• Maintain store staff by recruiting, selecting, orienting, and training employees.
• Maintain the stability and reputation of the store by complying with legal requirements.
• Prepare annual budget, schedule expenditure.
• Propose & execute sales campaigns to meet or exceed sales targets.
• Analyze sales data and trends to make informed decisions and adjust strategies as necessary.
• Ensure availability of merchandise.
• Handle inventory management, including stock level monitoring, ordering, and organizing.
• Study market demand and competitors to propose competitive items.
• Secure merchandise by implementing security systems and measures.
• Coordinate storage and transportation of goods at an offsite warehouse.

2.2 Requirements:

• Graduated from University majoring in Business Administration, Marketing Management, or Commercial Management.
• Have at least 5 years of experience in retail sales management, preferably in water purifiers or home appliance products.
• Proficient in English in all four skills (speaking, reading, writing, listening).
• Very proficient in office information technology (Microsoft Office).
• Ability to analyze, synthesize, plan, organize, and coordinate with internal teams and other departments to deliver the company's common goals.
• Ability to work independently or in groups, with high ownership of work, coaching and team leadership, and the ability to withstand high work pressure.
• Have analytical skills and understanding of marketing techniques to coordinate with marketing agencies.

Competitive and flexible salary, negotiable based on the candidate's abilities. Year-end bonus according to company regulations, along with performance-based bonuses. Ensuring employee benefits and compliance with the regulations of the country where the employee works. Based on existing experience, there is ample room for creativity and the opportunity to leave a personal mark on a brand that has already achieved success in other markets and is beginning to develop in a new country.

The Group operates systematically with R&D, manufacturing, and technical services supporting smoother business development activities. Work alongside a high-quality global team with a shared aspiration to promote the sustainable development of the Karofi brand.

4. Job Location:

5. Contact for application:

We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.