Retail Excellence Executive

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories.

• Are you passionate about Luxury Jewelry?
• Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!

The Retail Excellence Executive is a vital role that keeps stores running smoothly and achieving top performance. They will handle everything from monitoring sales and elevating the client experience to ensuring stores adhere to safety protocols and working on exciting retail projects. This role reports to the Retail Excellence Manager, Malaysia.

Responsibilities

Retail Performance Support

• Working with Retail Excellence Manager, Retail Director and Store Leadership to support stores to improve retail performance in the market in areas relating to client experience, sales, store, and staff productivity
• Monitoring sales and other retail KPIs e.g., Client Experience (NPS and Mystery Shopping) results
• Support commission calculations, administration of incentives, and any other projects relating to driving sales performance

Retail Operations Support

• Store Maintenance and facility management including liaising with landlord/maintenance company and keeping track of services and expenses
• Support Uniform ordering, cleaning, and regular reviews with regional team
• Security/Store Cleaning – supporting store management in terms of maintenance, feedback, complaints, agreements
• Ensure servicing and maintenance is carried out when needed for store lighting, equipment and network
• Checking of rosters, Overtime calculations against time attendance report, leave application tracking records for office/Store
• Optimize inventory organization to smooth in-store operations

Store SOP and Compliance

• Ensure full implementation of the Global Standard Operations Procedures (SOP)
• Ensure all policies are well communicated and applied in all stores
• Ensure all store related policies are updated and maintained
• Drive retail audit processes and ensure compliance across stores
• Ensure full adherence to all Occupational Health and Safety procedures and processes

Other Retail Projects

• Ensure efficient flow of products inclusive of: store openings, pop ups, delivery schedule, pullbacks, logistics in partnership with Merchandising, Supply Chain/Logistics
• Coordinate with Store Planning / Maintenance on new openings and renovations minor workflow and repairs
• Drive new tools and coordinate store issues follow up with IT (i.e. lead new release, training, issues)
• Rethink business practices and provide feedback on current policies & procedures

Qualifications

• University Degree
• At least 3 years of experience in Sales administrative work, preferably from Retail or Luxury industry
• Candidate should be client centric, proactive and positive
• Proficient in MS Word, Excel, Power Point and Outlook
• Good command of English
• Very responsible, fast learner, team player, dedicated and enthusiastic to job