Retail Associate

POSITION SUMMARY

• To create and maintain a long-term relationship with the customers in order to achieve sales goals.
• Represent the Brand in a positive manner while ensuring recurring business.
• Responsible for assisting customers with choices and providing information about the product in question.
• Foster a positive, engaging, and ethical working environment.

KEY AREAS OF RESPONSIBILITIES

Drive the Sales

• Work to hit individual sales and other store targets.
• Execute sales strategies and action plans implemented by the Managers.
• Maintain a tight control on discounting and giveaways/discontinued products.
• Ensure all monies and sales transactions are in accordance with the operation procedures.

Achieve High Service Standards

• Keep abreast of product knowledge, sales, and customer service while providing excellent WOW service experience to customers.
• Maintain and uphold the company’s image as a prestigious and luxurious brand at all times.
• Responsible for collecting Customer Registration Cards as per store target.
• Work with the Manager to best handle customer complaints.
• Comply with Brand standards, company SOP, and the Code of Business Conduct.

Maintain Best Retail Standards

• Perform store opening and closing procedures and ensure the process is in compliance with company SOPs.
• Ensure proper care of stocks, fixtures, and furniture within the store, keeping them neat and tidy at all times.
• Ensure visual merchandising is implemented efficiently.
• Be vigilant and practice regular checks on staff movements during operating hours.

Inventory Integrity

• Work together with Managers and floor staff to manage inventory and minimize stock losses.
• Conduct daily and monthly stock counts for the store.
• Resolve discrepancies within 2-3 days and report all findings to the Manager.
• Monitor and coordinate the receiving of merchandise and price tagging according to operation procedures.
• Implement qualitative security measures to prevent theft and pilferage.

Reporting

• Update customer database on a frequent basis.
• Responsible for all stock control documentation; ensure timely and accurate submission.
• Support Managers in collating data for all reports pertaining to sales, customer service, accounts, and logistics in a timely manner.
• Perform any ad hoc reporting as required by the Managers.

Personal Development

• Maintain competent product knowledge at all times.
• Complete E-Learning Modules in a timely manner.