Retail Assistant ( IOI City Mall 2 )

Job Responsibility

• Manage café operations strategy planning to achieve the Company objectives and sales target.
• Ensure all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Make employment decisions consistent with the Company’s guidelines for approval or review.
• Continually strive to develop your staff in all areas of managerial and professional development.
• Prepare all required paperwork, including forms, reports, and schedules in an accurate, organized, and timely manner.
• Ensure all supplies, equipment, tools, and work stations are kept in clean, excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
• Ensure all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Comply with federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests.
• Assist and lead the daily, weekly, and monthly reporting activities.
• Attend scheduled meetings at HQ and conduct daily, weekly, and monthly briefings at outlet level.
• Work to continually improve guest and employee satisfaction while maximizing financial performance in all areas of responsibility.
• Provide support in solving café operations problems and issues.
• Perform any other duties that are assigned to you from time to time and follow all the rules and regulations set by the Company.

Job Requirements

• Must possess at least SPM or its equivalent.
• Minimum 5 years of working experience.
• Previous experience in the F&B industry will be an added advantage.
• Self-motivated and dynamic personality with excellent interpersonal, communication, and leadership skills.
• Good problem-solving and strong analytical skills.
• Able to work under pressure and willing to work long hours including weekends and public holidays.
• Display creativity and initiative in carrying out duties.
• Required language(s): English, Bahasa Malaysia.

Job Benefits

• Medical benefits.
• Dental benefits.
• Free movie passes.
• Comprehensive leave.
• Group Term Life & Personal Accident Insurance Coverage.
• Staff discounts.
• On-the-job training.
• Career growth opportunities.
• Fun recreational activities.