Retail Assistant (Full-Time)

Job Summary
We are seeking a friendly, customer-oriented Retail Assistant to join our team. The Retail Assistant will play a key role in ensuring a positive shopping experience for customers by providing excellent service, maintaining store standards, and assisting with daily operations.

Key Responsibilities

1. Greet and assist customers politely and professionally, answering inquiries and providing product recommendations.
2. Cashier, process sales transactions.
3. Restock shelves, arrange merchandise displays, and ensure the store is clean, tidy, and well-organized.
4. Monitor inventory levels and report stock shortages to the supervisor or manager.
5. Assist with promotional activities, such as setting up signage, distributing flyers, packing gifts, or informing customers about ongoing discounts.
6. Handle customer enquiries & complaints or issues calmly and escalate complex matters to the store manager when necessary.
7. Support team members in daily tasks, such as stocktaking or closing the store.

Minimum Requirements

• Minimum SPM qualification (or equivalent); prior retail or customer service experience is an advantage but not required.
• Basic proficiency in English and Bahasa Malaysia; additional languages (e.g., Mandarin, Chinese, Tamil) are a plus depending on store location and customer base.
• Strong communication and interpersonal skills with a friendly and approachable attitude.
• Ability to work in a team and adapt to a flexible schedule, including weekends and public holidays.
• Physically able to lift light loads (e.g., up to 8 kg), and perform repetitive tasks.
• Basic math skills for handling transactions and stock counts.
• Reliable, punctual, and willing to learn on the job.

Preferred Skills (Optional)

• Familiarity with retail POS systems or inventory management tools.
• Experience in sales or upselling techniques to meet store targets.

Benefits (Customize Based on Employer)

• EPF and SOCSO as per Malaysian labor laws.
• Staff discounts on products.
• Opportunities for career growth (e.g., promotion to Senior Retail Assistant or Supervisor).
• Training provided for new hires.

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-astra-family-job-retail-assistant-full-time]