Retail Admin Executive

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GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

The role:
The Retail Admin Executive will be responsible for supporting the retail team by managing administrative tasks, ensuring efficient operation of retail activities, and maintaining excellent customer service standards. This role involves coordination with various departments, handling order processing, and maintaining accurate records.

Reporting to the General Manager, you will be responsible to:

Responsibilities:

1. Assist the operation of Retail administration team;
2. Ensure that all data in the sales administration system is accurate and up-to-date;
3. Maintain up-to-date report for management review, analysing sales data, and providing insights for decision-making and sales admin operation strategy improvement;
4. Ensure that all administration processes are carried out in accordance with standard procedures and requirements;
5. Implement a proper filing system to ensure timely access and organization;
6. Ensure adherence to the Standard Operating Procedures (SOP) for Retail Operation administration, including budget control processes;
7. Attend to enquiries and complaints, taking appropriate actions to resolve issues promptly and ensure customer satisfaction;
8. Prepare and/or compile reports as and when required;
9. Attend any other tasks assigned by the Management.

Requirements:

1. Candidates must possess at least a Diploma / Degree in Business Admin or equivalent.
2. Minimum 3 years related working experience in the related field.
3. Must be fluent in Malay & English.
4. Strong attention to detail and accuracy.
5. Excellent organizational and time management skills.
6. Proficient in using relevant software and tools for administrative tasks.
7. Ability to multitask and work under pressure in a fast-paced environment.
8. Possess good attitude, result-oriented and a team player.
9. Good interpersonal skills and able to work independently.

How do your skills match this job?

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a manager/team lead?
• What's your expected monthly basic salary?
• Do you have order processing experience?
• How many years' experience do you have as an Assistant Manager?
• How much notice are you required to give your current employer?
• How many years' experience do you have in the retail industry?

Retail & Consumer Products 101-1,000 employees