Restaurant Service Crew (Waiter/ Waitress) Restaurant Vindaloo

The job scope for a restaurant floor service crew at Restaurant Vindaloo involves a range of responsibilities related to providing excellent customer service, maintaining a clean and welcoming dining environment, and ensuring the smooth operation of the front-of-house. Here is an overview of the key duties:

1. Customer Service:
   - Greet and welcome guests, providing a positive first impression.
   - Assist with seating arrangements and guide guests through the dining experience.
   - Address customer inquiries, concerns, and special requests with professionalism and courtesy.
2. Order Taking:
   - Take and relay customer orders to the kitchen accurately.
   - Answer questions about the menu, provide recommendations, and inform guests about daily specials.
3. Table Maintenance:
   - Set up tables before service and ensure they are clean and properly arranged.
   - Clear tables efficiently, removing used dishes and resetting for the next guests.
4. Food and Beverage Service:
   - Serve food and beverages to guests promptly and accurately.
   - Coordinate with the kitchen and bar staff to ensure timely delivery of orders.
5. Upselling and Promotion:
   - Promote menu items, specials, and promotions to increase sales.
   - Upsell additional items or suggest complementary offerings to enhance the dining experience.
6. Payment Processing:
   - Process customer payments accurately and efficiently.
   - Handle cash, credit card transactions, and provide change as needed.
7. Cleanliness and Organization:
   - Maintain a clean and organized dining area, including tables, chairs, and floor.
   - Monitor restroom cleanliness and promptly address any issues.
8. Team Collaboration:
   - Communicate effectively with kitchen staff, bartenders, and other service crew members.
   - Collaborate with colleagues to ensure seamless service and guest satisfaction.
9. Reservation Management:
   - Manage restaurant reservations, including seating arrangements and timing.
   - Keep track of table availability and communicate effectively with the host/hostess.
10. Knowledge of Menu and Specials:
    - Stay informed about the menu, daily specials, and any changes.
    - Provide accurate and detailed information to guests regarding ingredients, preparation methods, and allergens.
11. Adherence to Health and Safety Standards:
    - Follow health and safety regulations, including food handling and hygiene practices.
    - Promptly address and report any safety concerns.
12. Handling Guest Feedback:
    - Collect and relay guest feedback to management.
    - Address customer complaints professionally and seek solutions to ensure guest satisfaction.
13. Sales Reporting:
    - Report sales figures and contribute to performance evaluations as required.

The restaurant floor service crew plays a pivotal role in creating a positive and enjoyable dining experience for guests. Vindaloo Service Crew responsibilities involve a combination of customer interaction, order coordination, teamwork, and maintaining a clean and organized dining environment.

How do your skills match this job?

Your application will include the following questions:

• How many years' experience do you have as a Restaurant Service Crew?
• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Do you have customer service experience?
• How many years' experience do you have as a Service Crew?
• Do you have experience in a sales role?
• Which of the following languages are you fluent in?