Restaurant manager

Job Advertisement: Restaurant Manager (Chinese Fast-Food Outlet)
Location: Kuala Lumpur
Working Hours: 4:00 PM – 12:00 AM (8-hour shift, 6 days per week)
Salary Range: MYR 5,000 – MYR 8,000 (commensurate with experience)

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Position Overview:
We are seeking a dynamic and experienced Restaurant Manager to oversee daily operations at our bustling Chinese fast-food outlet in Kuala Lumpur. The ideal candidate will be fluent in English, Mandarin, and Malay to effectively communicate with staff, customers, and suppliers. This role requires strong leadership skills, a passion for delivering exceptional customer service, and the ability to thrive in a fast-paced environment.

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Key Responsibilities:

1. Operations Management:
   - Supervise daily operations, including staff scheduling, inventory control, and workflow optimization.
   - Ensure compliance with health, safety, and hygiene standards.
   - Monitor food quality and presentation to maintain brand consistency.
2. Customer Service Excellence:
   - Address customer inquiries, feedback, and complaints promptly and professionally.
   - Foster a welcoming atmosphere to enhance customer satisfaction and loyalty.
3. Team Leadership:
   - Recruit, train, and motivate staff to deliver high-performance results.
   - Conduct regular performance evaluations and provide coaching.
4. Financial Oversight:
   - Manage budgets, control costs, and optimize profitability.
   - Prepare daily sales reports and analyze performance metrics.
5. Vendor & Inventory Coordination:
   - Liaise with suppliers to ensure timely delivery of ingredients and supplies.
   - Maintain optimal stock levels to minimize waste.

Requirements:
- Languages: Fluency in English, Mandarin, and Malay (written and spoken).
- Experience: Minimum 1 year in restaurant management, preferably in fast-food or casual dining.
- Skills:
- Strong leadership, problem-solving, and multitasking abilities.
- Proficient in POS systems and Microsoft Office.
- Knowledge of local food safety regulations.
- Education: Diploma/Degree in Hospitality Management or related field (preferred).
- Attributes: Proactive, customer-focused, and able to work under pressure.