RESTAURANT MANAGER

MFJ Group Holding Sdn Bhd is a renowned Food & Beverage company located in Kuala Lumpur. Established in 2019, we specialize in delivering exceptional dining experiences through our diverse range of outlets. With a focus on quality, innovation, and customer satisfaction, we pride ourselves on offering unique culinary concepts, including White & Black Lakeside Titiwangsa, White & Black Heritage Kampong, Nasi Ulam Ikan Sumbat By White & Black, and White & Black Aquasport. With a strong commitment to growth, we are on a clear path to becoming a leader in the F&B industry, setting new standards and shaping the future of dining.

Currently, we are seeking a passionate and driven Restaurant Manager to join our dynamic team and contribute to our exciting journey ahead.

JOB DESCRIPTION

Staff Management and Leadership

1. Hire, train, and supervise restaurant staff, including servers, chefs, and kitchen personnel.
2. Schedule and manage staff shift to ensure adequate coverage.
3. Provide ongoing coaching and feedback to staff to ensure high performance and customer satisfaction.
4. Conduct regular team meetings and performance evaluations to ensure communication and high levels of service.

Customer Service

1. Oversee the dining experience, ensuring customers have a positive experience from arrival to departure.
2. Provide exceptional service to guests, addressing any concerns or complaints promptly with professionalism and courtesy.
3. Ensure that all guests receive high-quality dining experiences.
4. Manage reservations, seating arrangements, and guest flow.

Operations Management

1. Ensure the restaurant operates in compliance with all health, safety, and sanitation regulations.
2. Manage inventory, order supplies, and monitor food and beverage costs to maintain profitability.
3. Coordinate with suppliers to ensure timely delivery of food and beverage items.

Financial Management

1. Monitor and control the restaurant’s budget, including labor costs, food costs, and other operational expenses.
2. Analyze financial reports and implement strategies to improve profitability and reduce waste.
3. Handle cash handling, billing, and POS system transactions as necessary.

Marketing and Promotion

1. Collaborate with marketing teams to plan and execute promotions, events, and special offers to attract customers.
2. Build relationships with local businesses and customers to promote the restaurant’s brand and increase sales.

Compliance and Quality Control

1. Ensure adherence to all restaurant policies, as well as local, state, and federal regulations.
2. Maintain high standards of food quality, cleanliness, and presentation.

JOB REQUIREMENT

1. Minimum 4 years of experience in a similar restaurant management role.
2. Proven track record of driving sales growth and profitability in a fast-paced environment.
3. Excellent people management and leadership skills, with the ability to motivate and develop a high-performing team.
4. Strong financial acumen and commercial awareness to optimize operational efficiency.
5. Exceptional customer service orientation and problem-solving skills.
6. Thorough understanding of food and beverage trends, as well as health and safety regulations.
7. Excellent communication and interpersonal skills.

BENEFITS

• Employee Provident Fund (EPF/KWSP)
• SOCSO (PERKESO) & EIS
• Staff Meal
• Allowance
• Yearly Bonus
• Team Retreat
• Training Provided
• Career Growth and Opportunities
• Professional Development

Call To Action:

How to Apply: Submit your resume, cover letter, and portfolio through our application portal. For questions, contact us at [emailprotected].

Fresh Graduates are encouraged to apply too! Submit your resume now!