Restaurant Floor Manager (Sungai Long Kajang)

Duties & Responsibilities

• Responsible for the day-to-day operations of the Restaurant, working hand-in-hand with the Chef.
• Ensure that the restaurant delivers convivial hospitality, ensuring internal quality standards and procedures are being understood and practiced.
• Work alongside the team to drive continuous improvements to the restaurant to achieve operational excellence.
• Train and develop team members.
• Ownership of customers' dining experience.
• Communicate and manage customer feedback.
• Perform ad-hoc duties to ensure smooth running of operations.
• Pro-active in identifying operational pain points and offering solutions for troubleshooting.
• Report the Financials & Operations on a weekly and monthly basis.
• Must be able to work under minimal supervision.
• Ensure work relationships are maintained in a professional and cordial manner across the respective departments.
• Any other duties that the Superior deems necessary.

Requirements

• Proven experience of at least 3-4 years in restaurant management or a similar role, with a strong understanding of restaurant operations.
• Good leadership and team management skills, with the ability to train and develop staff.
• Proactive problem-solving skills, with the ability to identify operational challenges and implement solutions.
• Strong customer service orientation, with the ability to handle customer feedback and resolve issues effectively.
• Ability to work independently with minimal supervision.