Resident Manager (171513)

Be part of our Shangri-La family!

To be the best-loved hospitality group, pioneering new horizons and setting new benchmarks.

Shangri-La Tanjung Aru, Kota Kinabalu is located just 10 minutes away from the city of Kota Kinabalu, Sabah, Malaysia. It’s a luxurious, tranquil retreat that provides the setting for an amazing tropical getaway. The resort consists of 6 locals' favourite Kota Kinabalu restaurants and bars with spectacular Sabah Golden Sunset at Sunset Bar and Coco-Joe’s Bar & Grill. Owned and operated by the resort, a private jetty is available for island transfers to Tunku Abdul Rahman Marine Park to experience amazing snorkeling with tropical fish and corals. Our Chi, The Spa is renowned as a picturesque spa in Kota Kinabalu that offers treatments based on traditional Asian healing philosophies located on the resort’s private spa island.

Shangri-La Tanjung Aru, Kota Kinabalu is currently seeking an enthusiastic and dedicated Resident Manager to join our team and oversee the daily operations of our hotel. This is an exciting opportunity to grow within a dynamic and fast-paced environment while contributing to our commitment to excellence in hospitality by living our core beliefs: Do Good, Obsess Over Customer Experience, Own Our Success, Compete to Win, and Never Give Up.

Job Summary:

The Resident Manager will be responsible for the overall management of property operations, ensuring guest satisfaction, and maintaining a high standard of service delivery. This position requires a hands-on leader who can supervise staff, manage facilities, resolve guest issues, and ensure that the property runs smoothly on a daily basis.

Key Responsibilities:

• Supervise and manage day-to-day operations of the property, including guest services, housekeeping, maintenance, front desk operations, sports and recreation, Spa, and Star Marina.
• Lead and motivate a team of staff, ensuring that all departments work together to deliver exceptional guest experiences.
• Respond to guest complaints and feedback in a timely and professional manner, ensuring that all concerns are addressed and resolved.
• Ensure that all operational standards, procedures, and policies are followed consistently.
• Oversee property maintenance, cleanliness, and safety to ensure the facility is in excellent condition.
• Develop and implement training programs for staff to improve service quality and performance.
• Prepare and manage departmental budgets, monitor expenses, and ensure cost control measures are in place.
• Assist in managing reservations and coordinating with sales and marketing teams to optimize occupancy.
• Perform regular property inspections to ensure compliance with quality and safety standards.
• Ensure compliance with all relevant laws and regulations in the hospitality industry.

Requirements:

• Possesses a Degree/Diploma in Hospitality Management or equivalent.
• Previous experience in a 5-star international class hotel, with at least 3-5 years in a similar capacity role.
• Strong leadership skills and the ability to effectively manage a team.
• Excellent communication and interpersonal skills.
• Ability to resolve conflicts and handle difficult situations with professionalism and diplomacy.
• Proficient in hotel management software and Microsoft Office Suite.
• Knowledge of budgeting and financial management.
• Strong organizational and problem-solving skills.
• Flexibility to work weekends, holidays, and on-call shifts as needed.

Interested candidates are encouraged to submit their resume and cover letter by 30 April 2025. Only shortlisted candidates will be contacted for interview & selection. We look forward to hearing from you!