Reservations Agent

What’s the job?

As Reservations Agent, you are to record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.

Your day-to-day

· Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

· Maintain a high level of product and service knowledge about all ICHG Hotels in your region

· Prepare and execute action plans which increase reservation sales and associated business

· Accept wait list reservations

· Manage “no show” reservations by investigation and recording of same

· Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

· Monitor reservation levels and inform Managers of current and future occupancy rates

· Prepare reservation sales reports

· Promote the Hotel’s (and ICHG generally) products and services

· Develop and maintain a regular pattern of sales calls

· Record and process reservations made by phone/fax/email

· Process amendments to reservations such as extensions, early departures, etc

· Record special billing arrangements for groups and conventions

· Maintain knowledge of special rates/ offers/ promotions

· Prepare reports as requested (eg to travel agents, business houses etc)

What we need from you

· 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.

· High School or Vocational Certificate in Hotel Management, Business Administration, or related field.

· Must speak local language(s)

· Other languages preferred