Reporting & Analytics Experience & Excellence Manager

Reporting & Analytics Experience & Excellence Manager

The Reporting & Analytics Experience & Excellence Manager is responsible for defining the service excellence strategy and roadmap for reporting and analytic services. This includes developing and monitoring global performance metrics and customer feedback to improve service quality, customer experience, and operational efficiency. The role involves producing service performance reports and insights to support strategic decision-making, collaborating with global operation leaders, and ensuring compliance across operations, tools, and project delivery. The manager will lead a team of professionals, encouraging a collaborative and innovative work environment.

Role Purpose

Define and implement the service excellence strategy for reporting and analytics, improving service quality, customer experience, and operational efficiency through continuous improvement initiatives.

Role Accountabilities

• Develop and implement a service excellence strategy for reporting and analytics
• Work with senior leadership to identify and track key performance indicators (KPIs)
• Implement and monitor continuous improvement initiatives
• Lead the global community of practice for the service area
• Handle capacity reporting and resource planning
• Coordinate and track global standard operating procedures
• Handle change plans and project risks
• Benchmark service performance
• Engage with Centers of Expertise in project planning and service management
• Lead and manage a team of reporting and analytics professionals
• Develop a collaborative and innovative work environment
• Develop and implement service skills and technical capabilities for the team

Formal Education Requirements

Bachelor’s Degree or equivalent experience in Mathematics, Engineering, Information Technologies, or Software Development.

Skills

• Advanced skills in MS 365 tools, especially Excel
• Data visualization and interpretation
• Strong stakeholder management and presentation skills
• Leadership capabilities
• Lean, Six Sigma, and other process improvement methodologies
• Strong eye for business in understanding operational processes
• Advanced data analytical and problem-solving skills

Essential Experience and Job Requirements

• Significant experience in data processes and data analysis in a global shared services environment
• Project management experience in both agile and waterfall environments
• Exceptional business process and IT systems expertise related to HR
• Lean, Six Sigma, and other process improvement methodologies

Company Culture and Benefits

At bp, we provide a company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued. We offer learning opportunities and other development opportunities to craft your career path, along with life and health insurance, a medical care package, and many other benefits.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Travel Requirement: No travel is expected with this role.

Relocation Assistance: This role is not eligible for relocation.

Remote Type: This position is a hybrid of office/remote working.