REPAIR AND AFTER SALES EXECUTIVE

PERFORM DIAGNOSTICS, TROUBLESHOOTING, AND REPAIRS ON A VARIETY OF CONSTRUCTION EQUIPMENT SUCH AS EXCAVATOR, BULLDOZERS, LOADERS AND CRANES.

CONDUCT REGULAR MAINTENANCE AND INSPECTIONS IN ACCORDANCE WITH SAFETY AND MANUFACTURER GUIDELINES.

ARRANGE TRANSPORTATION FOR MACHINERY AS NEEDED.

TRAVEL TO OUTSTATION SITES WHEN REQUIRED TO PERFORM ON-SITE SERVICE OR SUPPORT.

PREPARE AND SEND NECESSARY DOCUMENTS TO CLIENTS, INCLUDING SERVICE REPORTS AND INVOICES.

CARRY OUT MAINTENANCE AND REPAIR WORK ON CONSTRUCTION MACHINERY TO ENSURE OPERATIONAL EFFICIENCY AND MINIMIZE DOWNTIME.

PERFORM WELDING TASKS AT TCP STORE AND WAREHOUSE LOCATED AT KLANG.

SOURCE AND PURCHASE SPARE PARTS FOR CONSTRUCTION EQUIPMENT AS PER JOB REQUIREMENTS.

AD HOC DUTIES FROM MANAGEMENT.

AFTER SALES:

SERVE AS THE MAIN POINT OF CONTACT FOR CLIENTS REGARDING EQUIPMENT PERFORMANCE, SERVICE FOLLOW-UPS, AND WARRANTY CLAIMS.

MONITOR MACHINE PERFORMANCE AND PROACTIVELY SCHEDULE PREVENTIVE MAINTENANCE VISITS.

RESOLVE CUSTOMER COMPLAINTS QUICKLY AND PROFESSIONALLY, ENSURING MINIMAL DOWNTIME.

BUILD STRONG RELATIONSHIPS WITH CLIENTS TO ENCOURAGE REPEAT BUSINESS AND SERVICE CONTRACT RENEWALS.

REQUIREMENTS:

MINIMUM CERTIFICATES/DIPLOMA IN MECHANICAL ENGINEERING, AUTOMOTIVE TECHNOLOGY, OR A RELATED TECHNICAL FIELD.

MINIMUM 1–2 YEARS OF EXPERIENCE IN HEAVY EQUIPMENT REPAIR AND CUSTOMER SERVICE.

STRONG COMMUNICATION, ORGANIZATIONAL, AND PROBLEM-SOLVING SKILLS.

PROFICIENCY IN MS OFFICE AND SERVICE MANAGEMENT SOFTWARE.

VALID DRIVER’S LICENSE AND FLEXIBILITY TO TRAVEL TO CUSTOMER SITES.

PROFICIENCY IN MANDARIN (SPOKEN AND WRITTEN) IS PREFERABLE TO COMMUNICATE EFFECTIVELY WITH MANDARIN-SPEAKING CLIENTS AND SUPPLIERS.