[Remote] Mandarin Customer Service - Gaming (Night Shift 01:00am - 10:00am)

About this job:
We are expanding our business and now seeking ‘Game Master (Night Shift)' staff to join our team. Kindly cherish and value your individuality and ideas; your colors will glow and shine through our globalized mindset and workflow.

If you are interested in:

• An opportunity to participate in big game projects that are published in the global market.
• Driving you to be more insightful of the Game industry and other related fields.
• Working in a global environment with a bunch of open-minded mentors and supportive colleagues.
• Being a part of creating superb things together with the exponential growth company.
• Encouraging and valuing the contributions of employees, not a hierarchy.
• Turning the things that you love into your income!

This might be the right one for you!

Responsibilities:

• Creating & Managing FAQ pages
• Creating & Managing Templates
• Creating, improving, and suggesting in-house CS processes
• Monitoring the in-game status.
• Reviewing in-game content with a checklist and monitoring server status.
• Responding to players' emails and assisting in resolving their inquiries.
• Collecting daily and weekly user data and reports.
• Recording and tracking BUG issues.
• Conducting Game Testing.
• Working on other tasks assigned by the team leader.
• No Phone Call

Qualifications:

• 2-3 years of experience in a customer service role.
• Experience in the Game industry for 2 years or more is preferred.
• Fluent in both Mandarin and English.
• Teamwork skills, a high sense of responsibility, the ability to work under pressure, and handle unexpected situations.
• Passion for gaming is a positive attribute.
• Availability to work remotely with high responsiveness.

Working Hours:

• Five-day work week 01:00 am to 10:00 am (1 hour break)

Working Location:

• 100% Remote

What You Need to Have:

• Work From Home setup with stable internet.
• Personal Laptop

Perks with us (Remote Worker):

• Special Leave (3 - 12 days based on year of service)
• Yearly Medical Check-up Allowance
• TGIS (Thank God Its Six hours today!)

Payment: The remote worker must have a bank account capable of receiving international payments.