Remittance Processing - Penang

Description

• To verify and authorise remittance transactions (MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
• Comply with exceptions for Callback, Signature Verification and Payment Processing in which respective role needs to be performed independently. To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.
• Together with the team, to work and target SLA is met at all times.
• To ensure quick action/resolution in managing both internal and external customers’ queries, feedback, and complaints.
• To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
• To participate in UAT/Projects as and when required.

Job Qualifications

• Preferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS, drafts etc.
• Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
• Proficient in Microsoft Windows applications – Word, Excel & Power-point.
• Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
• Resourceful and able to multi-task independently with confidence in time critical environment.
• A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
• A risk-conscious person who ensures internal controls and procedures are complied with closely.
• A meticulous and accurate person with an eye for details.
• A confident, diplomatic, and tactful person in problem resolution and decision making.
• A passionate person with customer-oriented mindset and firm believer of Quality discipline.

Primary Location

Malaysia-Pulau Pinang

Job

Operations

Organization

MAL E2P - Payments Hub - Remittance (DH)

Schedule

Permanent
Full-time

Job Posting

01-Apr-2025, 4:40:14 PM