Relationship Manager

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Job Purpose:
Assist Head of Department in credit acquisition for corporate loans/financings to exceed target as well as managing the team members.

ACCOUNTABILITIES:

1. Credit Acquisition:
   Work with Head of Department and lead the Team Members with a focus on originating deals, wallet sizing and cross-selling on existing portfolio, exceeding clients’ expectations and overall growth. Work within the confines of the Risk Management framework.
2. Account Profitability:
   Maximize earnings potential and revenue of relationships. Review and monitor revenue performance. Multiple products sold to clients. Managing portfolio’s ECL and ensuring asset quality of the portfolio.
3. Client Relationship Management:
   Support, identify, solicit and establish a high value client base for the bank. Ultimate ownership of customer relationship and customer interface. Activate opportunities and risk criteria. Manage proactively a portfolio of corporate accounts by monitoring the status and credit risk of each account. Internal coordination/liaison with service delivery centers/HQ departments to maximize process efficiency and customer satisfaction.
4. Service Management:
   Promptness in completing annual reviews, other credit submissions and preparation of Executive Summary, where necessary. Ensure promptness and quality of credit processing. To present all annual review papers to Group Management Credit Committee. Monitor overdue accounts and undertake prompt measures to prevent deterioration to NPL. Provide customer level information to relevant parties within the Bank. Facilitate the drawdown of facilities.
5. Staff Development:
   Mentor and coach the Assistant Relationship Manager(s) (ARM). Identify training needs and recommend ARM for development training. When and where necessary, to guide and advise the ARM of their portfolio management.
6. Compliance to Regulatory and Bank's Policies and Procedures:
   To comply with regulatory and Bank’s internal policies and procedures and provide feedback to ensure better efficiency. Ensure that client instructions are duly effected by applying all standard checks and controls, coordinating with other departments including Operations/Finance/Compliance. Accurately assess the risk profile, suitability and appropriateness of clients when marketing products and services by maintaining an accurate and up to date call report. To manage the application of AML/CFT internal programs and procedures including proper maintenance of records and to report suspicious transactions. Apply regulatory requirements such as KYC, AML/CFT and procedures at all times.
7. Additional Responsibilities:
   Undertake additional responsibilities e.g. working committees etc. assigned by the immediate superior when required.

QUALIFICATIONS AND EXPERIENCE:
Degree in Finance, Accounting or equivalent. Experience in auditing will be an added advantage. Candidate with professional credit certification such as PCC, CCE, BCP, Chartered Banker will be an added advantage. Minimum 5 years of banking experience with majority exposure to corporate banking and credit risk management.

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people’s personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community.

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Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day.