Relationship Management Team Lead - SeaMoney (Southern/Eastern/Northern MY)

Relationship Management Team Lead - SeaMoney (Southern/Eastern/Northern MY)

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Responsibilities:

• Lead, motivate, and coach a team of Relationship Managers to achieve individual and team sales targets.
• Provide guidance and support to the team, ensuring they have the tools, knowledge, and skills to succeed in their roles.
• Conduct regular one-on-one meetings and performance reviews to ensure team members are aligned with business goals.
• Identify training and development needs for the team, facilitating continuous improvement in skills and product knowledge.
• Foster a positive and collaborative team culture that emphasizes high performance, accountability, and client success.

Sales Strategy & Execution:

• Develop and implement sales strategies for acquiring new offline merchants and expanding business with existing clients.
• Lead by example in generating new business and driving the sales process for payment acquisition solutions.
• Ensure the team effectively targets and approaches high-value prospects, leading to strong client acquisitions.
• Collaborate with senior leadership to establish revenue targets and performance metrics, ensuring alignment with company objectives.

Client Relationship Management:

• Oversee key client relationships to ensure high levels of satisfaction, retention, and long-term partnerships.
• Ensure that the team is delivering tailored solutions that meet the specific needs of clients.
• Address escalated client issues or concerns, resolving them in a timely and professional manner.
• Monitor market trends, client needs, and competitive offerings to guide the team in providing relevant and innovative solutions.

Performance Monitoring & Reporting:

• Track and analyze team performance against sales goals, client acquisition targets, and service metrics.
• Prepare and present regular performance reports to senior management, highlighting successes, challenges, and opportunities for growth.
• Implement corrective actions when necessary to ensure the team stays on track to meet business objectives.
• Use CRM and other tools to track activities, opportunities, and client information accurately.

Collaboration & Cross-Functional Support:

• Work closely with marketing, product, and operations teams to align strategies and ensure the successful delivery of payment solutions to clients.
• Provide feedback to product teams on client preferences, trends, and new product opportunities.
• Collaborate with internal teams to ensure smooth onboarding, implementation, and ongoing support for clients.

Requirements:

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field. A Master’s degree is a plus.
• Minimum of 5 years of experience in payment acquisition, business development, or relationship management, with at least 2 years in a leadership or supervisory role.
• Proven experience in managing a team to achieve sales targets and client satisfaction goals.
• In-depth knowledge of payment processing, merchant services, and e-commerce payment solutions.
• Strong leadership, coaching, and mentoring skills to drive team performance.
• Excellent sales acumen and the ability to close deals and drive business growth.
• Exceptional communication and negotiation skills, both written and verbal.
• Analytical skills to track performance, identify trends, and adjust strategies accordingly.
• Ability to work cross-functionally, collaborating with various teams to meet client needs.
• Proficiency in CRM systems and sales management tools.
• Knowledge of industry regulations and compliance requirements related to financial services.
• Experience in B2B sales and client-facing roles, particularly within the fintech or payments industry.
• Familiarity with digital payment trends and emerging technologies.
• Experience in the credit industry would be advantageous.
• Proficiency in English, Malay, and Chinese is advantageous.