Relationship Management - SeaMoney (Klang Valley/Seremban)

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Client Acquisition & Relationship Building:

• Identify and acquire new offline merchants and partners for SPayLater.
• Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
• Conduct in-depth needs analysis to tailor solutions to clients’ requirements.

Sales & Business Development:

• Drive sales of SPayLater from offline merchants.
• Develop strategies to grow offline merchant portfolios, increasing revenue generation and market share.
• Manage the entire sales cycle from prospecting to contract negotiation and closing.
• Collaborate with the marketing team to drive offline campaigns and improve offline awareness.

Product Knowledge & Consultation:

• Provide expert advice to clients regarding SPayLater product, features, and best practices.
• Stay updated with industry trends, competitor activities, and new entries.
• Act as a consultant to advise clients on optimizing their business opportunities and ensuring they are utilizing the full range of our offerings.

Client Onboarding & Support:

• Oversee the seamless onboarding process for new clients, ensuring smooth implementation of SPayLater service.
• Provide ongoing support to resolve any issues and ensure continued satisfaction.
• Collaborate with technical and operational teams to ensure that solutions are aligned with client needs.

Performance & Reporting:

• Monitor and report on client performance, transaction volumes, and revenue growth.
• Prepare regular reports for senior management on progress against sales targets and business objectives.
• Provide insights to enhance SPayLater product and improve service delivery.

Requirement:

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 2-5 years of experience in sales or business development within the payments or fintech industry.
• Proven track record in acquiring new clients, managing relationships, and achieving sales targets.
• Strong understanding of payment solutions, merchant services, and payment technologies.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical skills to assess market trends and client needs.
• Self-motivated with a drive to achieve targets and contribute to the growth of the company.
• Familiarity with regulatory and compliance in relation to financial services.
• Experience with CRM software and sales management tools.
• Experience in the credit industry would be advantageous.
• Proficiency in English, Malay, and Chinese is advantageous.