Regulatory Compliance Team Lead (Mandarin Speaker)

Roles & Responsibilities

1. Provides supervision and direction to subordinate staff and coordinates workflow. Answers questions and resolves problems within the work unit supervised. Reviews work performance, motivates subordinates to work more effectively, identifies problems with performance and solutions to those problems, determines training needs to improve performance, initiates informal measures to correct misconduct or makes recommendations for formal discipline.
2. Monitors the accuracy, completeness, and timeliness of completion of the alerts for the team supervised.
3. Participates and/or conducts performance evaluations on subordinated staff.
4. Delivers effective procedure, process updates and reminders in due time, both in writing and verbally.
5. Reports on the overall performance of the team and suggests possible areas of improvement.
6. Provides direction on achieving SLAs agreed with client and other operational objectives.
7. Provides feedback, develops and motivates team members to exceed all program goals.
8. Oversees the coaching and feedback provided to trainees by Quality Checker and Trainer on performance in the training environment and follows up with trainees to ensure achievement of skill proficiency and performance standards set.
9. Uses trending data from quality assurance reports to create one-on-one or group trainings to resolve training discrepancies.
10. Reports to the Operation Manager on a daily basis.

Job Qualifications

1. Bachelor degree or equivalent.
2. Minimum 5+ years team management experience in compliance service operation team ideally within financial institutions, e-Commerce, MNC, or consulting firms.
3. Fundamental knowledge about AML and Sanctions regulations, risks, and typologies.
4. Team-oriented with a track record of building ability to work proactively and cooperatively with others.
5. Strong prioritization skills and ability to handle tasks with clarity and integrity.
6. Strong organization and communication skills, and the ability to interact with others effectively.
7. Consistently demonstrates clear and concise written and verbal communication.
8. Attention to detail and intermediate problem-solving skills.
9. CAMS certification is a plus.