Review and evaluate the training programs for the team to ensure 100% procedure and standard understanding for all team members.
Have calibration calls with the client POC's to align on the standard knowledge and risk appetite and escalation standard.
Create training material and impart process-related training.
Maintain and upgrade the product quality standards.
Conduct audits, identify, and analyze errors.
Perform root cause analysis and work out and implement corrective actions for the non-conformance product and provide coaching to the relevant analysts.
Work out a quality control plan and report to the Operation Management team for implementation.
Monitor the effectiveness of the actions implemented and suggest adjustments. Identify and suggest process improvements for products as an SME (subject matter expert).
Identify and drive continuous improvement and drive execution by closely working with relevant stakeholders (Client, Operation, Business Transformation).