Regulatory Compliance Manager | Kuala Lumpur, MY

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.

Join Team Amex and let's lead the way together.

Global Risk & Compliance ("GRC") is an independent risk management function, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner within all applicable regulatory expectations. GRC builds and maintains the overall risk management framework, performs independent risk management assessments, and monitors risks.

How will you make an impact in this role?

Responsible for the management and oversight of an effective regulatory compliance program for American Express Global Network Services (GNS) Business in Indonesia, Malaysia, and the broader APAC region.

American Express GNS Business delivers business growth through the licensing of card issuing and merchant acquiring to external financial institutions who are subject to the American Express GNS Business Operational Policies and applicable compliance risk management programs.

Reporting to the Director of GNS Compliance for EMEA and APAC, the Compliance Manager will be responsible for managing regulatory relationships, providing Compliance advisory and oversight for all applicable regulatory requirements, and execution of associated Compliance program activities.

Responsibilities

• Market Compliance Officer for the local GNS Business in Indonesia, Malaysia, and the broader APAC region as required.
• Maintains strong engagement and working relationships with Bank Indonesia (BI)/ Bank Negara Malaysia (BNM) and other regulators in the region. Facilitates regulatory exams, responses to regulatory inquiries, and preparation of business partners for regulatory visits and meetings.
• Providing regulatory compliance advisory to first line GNS Teams.
• Ensuring that regulatory compliance risks relating to the Global Network legal entity(s) are adequately identified, assessed, monitored, and controlled.
• Providing compliance guidance on regulatory compliance initiatives and reports on the status of the Compliance Risk Management program.
• Supports regulatory reporting submissions for the APAC region.
• Maintains working knowledge of applicable laws, regulations, and Company policies to identify the Company's legal obligations based on guidance from the General Counsel Organization.

In the delivery of the above, the role maintains active relationships and coordinates activities with several critical functions, such as American Express Global Network Services Business, General Counsel, Control Management, Global Financial Crimes Compliance, Global Privacy, and Internal Audit Group.

Minimum Qualifications

• Proven experience in managing regulatory interactions and relationships with BI/BNM required.
• Understanding of regulations with a focus on payments systems and networks in Indonesia, Malaysia, and the broader APAC region, preferred.
• Strong leadership skills to effectively engage and manage senior stakeholders as a trusted and independent advisor.
• Self-motivated, energetic team player with proven ability to work effectively in a matrix organization and across international markets with all levels of management.
• Experience in risk-based decision making, issue resolution, and consensus building skills to support a world-class compliance program.
• Proven ability to engage effectively with business teams in assessing change management initiatives, integrating business strategy with Compliance risk management methodologies.
• Ability to clearly articulate rationale for Compliance risk assessment- at an overall program level or for tactical/ day to day decision making.
• Fluent in Bahasa, Malay, and English.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.