Regional Technical Service Manager, Malaysia & Singapore

Location: Petaling Jaya, MY

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Job Summary:

The Technical Service Manager is responsible for developing and leading the overall Technical Service team to increase the operation’s service revenue, service profitability, service efficiency, customer satisfaction, and optimizing resources within Malaysia & Singapore as well as working closely with the global and regional service delivery team on key service projects & initiatives development and deployment.

• Provide a high level of services to customers and become a business leader in the industry in line with the corporate strategy.
• Develop and execute an annual business plan to ensure profitable growth of the Service business within the responsible country.
• Develop the structure and people of the Service team with a clear development strategy.
• Ensure effective management of all aspects of the field Service operation such as installation, service contract, repair service, service sales, and others related.
• Develop and optimize processes to improve efficiency and profit.
• Ensure strong communication with other functions to maximize the strength of the Country’s operation.
• Actively participate in the planning and decision-making process of the country management team to ensure success as a team.
• Understand the competition and customer needs in the market.
• Escalate critical issues immediately in the organization to have quick organizational solutions to meet customer demand or solve technical problems.
• Drive service KPI including service quality and financial targets.
• Strong technical and operational knowledge and skills on the Company’s products and services.
• Solid organizational skills and ability to set priorities and manage time effectively.
• Ability to identify customer needs and issues and develop realistic solutions to meet these expectations and to solve problems.
• Strong understanding of the market and competitors.
• Experienced level of customer relationship management and team development skills.
• Advanced level of leadership skills, interpersonal, communication, analytical skills, critical thinking, problem-solving, change management, and result-driven to create both internal and external customer impact.
• Ambitious, personable, and driven with a detail-oriented, forward-thinking attitude.

Qualifications and Experience:

• Degree in Mechanical, Electrical, or Electronic Engineering or equivalent business experience.
• Minimum 8 - 15 years of Service experience in the related industry.
• Previous experience in a Management/ Leadership role in a Technical Service capacity.
• Strong business acumen & financial knowledge.
• Solid and proven knowledge of electrical, electronic, pneumatic, hydraulic, mechanical, and automation system theory and solid ability to provide innovative and value solutions to applications in different manufacturing sectors.
• Solid interpersonal and customer relationship management skills.
• Solid skills to plan and prioritize multiple activities and commitments through effective time management and proper preparations prior to delivering support services.
• Reliable & dependable, be persistent with a fighting spirit (never give up easily).
• Team player, a good communicator with internal colleagues and external customers/partners etc.
• Self-motivated & flexible to travel.

Work Arrangement: Onsite

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Function: Engineering