REGIONAL SALES MANAGER (SARAWAK)

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

PRIMARY RESPONSIBILITIES

1. Take the leadership roles in driving the strategic growth of overall business at the assigned region / branch / territory, in terms of revenue and market shares including cross business market intelligence to enhance chances of securing a wider range of services to existing and/or new customers.
2. Lead region / branch in driving the growth – including local sales force - and execution in accordance with the business requirement, client standard operating procedures, industry standards, SGS standards or policy directives.
3. Manage the sales personnel under the region / branch.

SPECIFIC RESPONSIBILITIES

1. Oversee the entire sales and business development of the region/branch in ensuring business growth according to the assigned targets, across all the key business divisions of SGS.
2. Ensure effective customer services of the business within the branch in meeting the customers’ legitimate requirements and business needs with the technical support from the respective business unit.
3. Prepare to support other branches operationally where possible.
4. Organize, educate and supervise all the sales personnel in embracing the new culture and spirit of ONE TEAM concept with the ultimate goal for region, branch and sites to work cross business for the benefit of the branch’s growth.
5. Develop in-depth knowledge of company offerings to identify profitable business opportunities.
6. Manage local sales team to enhance business growth and develop new inspection and testing requirements in collaboration with the business.
7. Handle complaints and customer feedback.
8. Present business or marketing opportunities to the Business Director to capture new business/new customers horizontally.
9. Recommend policies, plans and procedures to redress adverse variances in activity and maximize revenue and profitability.
10. Attend trade shows, industry associations, and business-related fairs to improve company’s visibility.
11. Develop dynamic business presentations and proposals for clients and internal communications.
12. Inform potential clients about company’s new products/services and price development details on a regular basis.
13. Build solid and sustainable relationships with past, existing and new customers to understand their needs in meeting the customers’ requirements and explore new opportunities.
14. Research emerging trends and recommend new company offerings to satisfy customers’ needs.
15. Work closely with the respective Business Unit and the Tender & Contract Team in timely submission of proposals to customers.
16. Set annual KPIs for the team and conduct staff performance appraisals.
17. Ensure that all Health, Safety and Environment (HSE) / Operational Integrity requirements are met e.g. ISO17020, ISO17025, ISO9001, ISO14000, ISO45000 etc.
18. Ensure all members of staff adhere and operate to the highest standards of ethics, in accordance with the SGS Code of Integrity and local HR policies.
19. Adhere to SGS Health, Safety and Environment (HSE) Policy by upholding good safety behavior and exercising necessary standards and processes when carrying out responsibilities to ensure compliance with HSE requirements.
20. Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.

Qualifications

PROFILE

1. Degree in Business Administration, Marketing, Chemistry, Chemical Science or equivalent.
2. Minimum 8 years related experience, with minimum 2 years supervisory/management experience in business development related activities.
3. Knowledge in using computer/MS Office is a prerequisite and exposure to Financial/Procurement systems (particularly in Oracle-based systems) is an added advantage.
4. Good interpersonal skills and a good track record in the company.
5. Applicants must be based at the main branch office and willing to travel occasionally.

REQUIRED SKILL

1. Good command of English & Bahasa Malaysia both written and spoken.
2. Excellent analytical, problem-solving, and decision-making skills.
3. Great relationship builder and able to gain credibility quickly.
4. Strategic thinker with strong critical thinking and problem-solving skills.
5. Effectively communicate the value proposition through proposals and presentations.
6. Good team spirit with the ability to work independently in meeting tight deadlines.
7. Possess teamwork and leadership qualities to lead multi-site project teams & drive business initiatives.
8. Ability to initiate improvements on the established business and challenge current practices while bringing necessary support to stakeholders.