Regional Order Management Officer

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and development of solution-driven tools.

WHAT WILL YOU DO?

Order Management

• Coordinate and correspond with customers/sales on the sales order status.
• Coordinate with internal departments to ensure smooth deliveries (Consumables) and resolve arising issues in a timely manner.
• Ensure daily internal and external customer enquiries are attended to, e.g., stock status, order status, and delivery status.
• Generate credit notes (sales and rental exchange/cancelled, goods returned, trade-in machine, rollover amount).
• Generate return orders (Trade-in, Demo, Loan machine).
• Maintain customer delivery addresses in the current system (SAP) and coordinate with internal departments on configuration and delivery details.
• Monitor and follow up on pending orders and backlog status.
• Liaise with Warehouse, QC, and Service Departments for delivery and collection.
• Liaise with relevant internal parties to manage and resolve all issues related to order fulfilment.
• Process sales orders in full cycle from order entry, drop outbound to invoice in a timely manner.
• Raise Customer Request Form for new customers, new payment terms, change of address, etc., in order to maintain correct data in the current system (SAP).
  
  

• Attend to enquiries on stock allocation status.
• Ensure completeness and accuracy on each document created and proper filing in accordance with the company’s guidelines.
  
  

• At Konica Minolta, we believe everyone is unique and each brings their individual talents in our mission to deliver positive business outcomes to our clients.
• Building on Konica Minolta’s strong digital imaging foundation, we’re now embarking on an exciting transformation journey where we deliver solutions beyond the printing arena by providing innovative IT-centric solutions to our clients.
• We provide product and soft skill training.
• Attractive remuneration package and high earning potential.
• 2 months of fixed bonus with an additional 4% EPF contribution from Employer.
  
  

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform that only shortlisted candidates will be contacted. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!