Regional Account Operations Manager

People Pathfinders is a manpower solutions company that helps organizations in their recruitment needs by providing consultancy services, understanding the organization's needs, sourcing, and assessing the right and quality talent for our clients. We tailor make and deliver innovative recruitment solutions according to the needs of our clients and candidates. We are trusted, credible, and committed advisors across industries.

We care about the working professional career and development, helping talent to find sustainable employment and suitable companies. We treat every candidate equally important, having their interest at heart, bringing out the best of their potential. People Pathfinders partners with trustworthy and reliable clients, and we are committed to developing talents in the region.

We provide training and development solutions for our clients according to their business needs and fulfilling their company vision. Apart from talent solutions and training and development programs, People Pathfinders also provides HR solutions offering payroll services, career planning, and deployment. We help our clients resolve their operational problems and focus their time on more important tasks.

The Role

The Company

Our client is a global logistics company that focuses on airfreight, seafreight, customs brokerage, transportation, and distribution services. The company focuses on technology, service, and people to provide end-to-end supply chain visibility.

Reporting to the Director of Global Account Management, the Regional Account Operations Manager will be part of the control tower team. You will manage client operations, ensure quality service, profitability, and regulatory compliance, and conduct reviews of budgets and contracts.

Job Responsibilities:

1. Leads, directs, and manages operations to meet or exceed client standards.
2. Maximizes profitability through effective communication, service, and follow-up on pending matters.
3. Plans and monitors staffing schedules to support operational demands and business objectives.
4. Trains, develops, and motivates employees to perform at their best and grow in their knowledge and responsibilities.
5. Manages revenue and expenses, department finances, including budget preparation and review, purchasing, financial reporting, and expense monitoring.
6. Monitors and analyzes on-time delivery and key performance indicators.
7. Coordinates continuous improvement efforts internally and externally.
8. Updates, coordinates, and complies with the SOPs by related APAC stations’ operations/customer service staff.
9. Ensures billing accuracy.
10. Manages forecasts, exception management, and external coordination with divisional leads and plants.
11. Sets and adjusts pre-bookings with ocean carriers based on forecasts.
12. Troubleshoots EDI issues and escalates problems to the product team.

Ideal Profile

The Ideal Candidate:

1. Bachelor’s degree or equivalent.
2. Minimum 5 years of relevant experience in the logistics industry is required.
3. Preferred vertical industry: Automotive and Healthcare.
4. Supervisory experience is preferred.
5. Knowledge of customs clearance and import/export arrangement is necessary.
6. Experience in handling general cargo, particularly within the automotive and healthcare vertical markets.
7. Experience in freight management both airfreight and seafreight.
8. Proficient in Microsoft Office, internet, and web-based and job-specific software applications.
9. Excellent interpersonal skills that enable effective communication with clients and internal personnel.
10. Able to multi-task, objective driven, and work under tight deadlines.

Only shortlisted candidates will be notified.

What's on Offer?