Receptionist - Alila Bangsar Kuala Lumpur

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Be the face of our hotel and the first warm welcome our guests receive. As a Receptionist, you’ll create meaningful first impressions, ensure seamless arrivals and departures, and deliver thoughtful, personalized service that reflects Alila’s values of connection, authenticity, and contemporary hospitality.

Key Responsibilities

1. Greet and welcome all guests in a friendly and professional manner, ensuring they feel at home from the moment they arrive.
2. Manage check-in and check-out procedures efficiently, ensuring accuracy in guest records, billing, and room assignments.
3. Assist guests with inquiries, requests, and directions, providing knowledgeable recommendations and thoughtful support.
4. Maintain a professional and polished appearance at all times, in line with hotel grooming standards.
5. Promote the hotel’s facilities, services, and ongoing offers to enhance guest experiences.
6. Support your team by being adaptable and willing to assist in other areas when required.

Qualifications

What We’re Looking For

1. Previous experience in a Front Office, Guest Services, or similar role in a hotel or hospitality environment is an advantage.
2. Fresh graduates are welcome to apply.
3. Proficient in spoken and written English; additional languages are an advantage.
4. Friendly, approachable, and guest-focused personality with a strong sense of responsibility.
5. A team player who thrives in a dynamic environment and enjoys engaging with people.
6. Flexibility to work on shifts, weekends, and public holidays.

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