Quality Control (QA)

Job Responsibility

• Data Analysis & Reporting - Design searches and generate reports for automated analysis of recorded contact center conversations.
• Strategic Solutions - Provide recommendations & strategies to address critical business problems using industry best practices and innovative approaches.
• Performance Monitoring - Analyze & audit trainees' performance, identifying trends and unusual patterns.
• Training Needs Assessment - Collaborate with Operations & QA to pinpoint areas for improvement & skill development.
• Findings & Presentations - Deliver accurate, high-quality reports & visualizations, ensuring alignment with project goals.
• Continuous Improvement - Conduct evaluations to enhance overall effectiveness and efficiency.

Job Requirements

• Location: Role requires relocation to Thailand (Housing Allowance Provided).
• Experience - Minimum 1 year as a Quality Analyst.
• Independence - Fast learner with minimal supervision.
• Preferred Background - Trust & Safety and Content Moderation experience.
• Language Skills - Fluent in Mandarin & English (Mandatory).
• Reporting - Skilled in project status reports & executive briefings.
• Communication - Strong presentation & public speaking abilities.
• Soft Skills - Critical thinking, decision-making, organizational & time management.
• People Management - Ability to lead & coordinate teams.

Job Benefits

• Housing Allowance Provided
• Training Provided - Comprehensive onboarding & skill development.
• Medical & Insurance Coverage - Health benefits included.
• EPF, SOCSO & EIS - Full statutory contributions.
• Additional Perks - Optical allowance, annual leave, medical leave & career growth opportunities.