Quality Assurance Specialist(Sales)

• Responsible for checking VIP customer service, reviewing daily phone recordings and chat logs to identify issues related to staff performance, process compliance, service attitude, and service capabilities.
• Based on quality inspection findings, conduct one-on-one follow-ups with customer service representatives, monitor improvement progress, evaluate effectiveness, and enhance overall service levels and business performance.
• Organize special training sessions for customer service representatives based on identified opportunities for improvement and issues found during quality inspections.
• Other tasks assigned by the leadership.

Requirements

• Education: Associate degree or above, fluent in Chinese, with at least six months of relevant work experience, proficient in common office software.
• Skills: Good at communication, resource coordination, and possesses strong data analysis and summarization abilities.
• Work ethic: Diligent, responsible, and proactive in driving process improvements.
• Learning ability: Strong comprehension skills, quick execution, willing to learn and improve.

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Your application will include the following questions:

• How many years' experience do you have as a Quality Assurance Specialist?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?