Quality Assurance Manager

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Quality Assurance Manager

Apply locations HLT-Hong Leong Tower time type Full time posted on Posted Today time left to apply End Date: May 31, 2025 (30+ days left to apply) job requisition id JR0000018472

If you are looking to excel and make a difference, take a closer look at us…

The Quality Assurance Manager who will be reporting to the Head of Process & Governance, under the Group Technology Division, is responsible to conduct independent assessment in the identified IT process area and recommend solutions with a goal to work towards achieving higher compliance level, improve operational gaps and effective environment to support and add value to the business. The other key responsibilities are as detailed below:

Key Responsibilities and Accountabilities:

Functional(job responsibilities)

• Manage all aspects of planning, developing and executing quality assurance fieldwork, programs and initiatives
• Drive and facilitate division-wide quality assurance self-assessment exercise for all IT pillars, including regional entities
• Conduct planned and ad hoc compliance check to ensure adherence to internal and regulatory requirements and improve overall compliance level
• Objectively conduct independent assessment and quality inspections in ensuring that the services and deliverables meet the established set of standards and processes
• Identify pain points for improvement from people, process, technology and reporting perspective and propose recommended solutions on the operational gaps
• Work closely with stakeholders/issue owners to address the gaps and implement corrective and preventive action plan
• Assessment report provisioning
• Deliver quality assurance related awareness & provide advisory role
• Own quality assurance framework and methodology, such as testing and sampling approach

Organizational(organizational responsibilities)

• Administration:
  • Provide efficient administrative support functions within department & ensure accurate compilation & submission for management reporting or relevant committee meetings.
  • Assist Head of Department to reduce overhead costs & meet budgeted targets.

Jobholder requirements:

Education/Qualification

• Professional IT qualification/IT degree/related degree or diploma.

Experience/Requirements

• At least 5 years related experience in IT with thorough understanding of IT landscape, in order to be able to conduct independent assessment on identified services and support processes
• Sound knowledge of overall IT processes and services.
• Experience and exposure in audit / compliance assessment / independent quality assessment for IT pillars, especially in Security and Infrastructure area, preferably with operations background
• Strong communication, analytical and report writing skills
• Possess minimum background in BNM RMIT

Certification/Licensing Requirements

• Exposure/certification in the below area is an added advantage:
  • BNM RMIT
  • PCI-DSS
  • Swift Guidelines
  • MAS TRM
  • NBC TRM
  • SBV Circulars
  • HKMA
  • ITIL
  • IS27001, NIST
  • PMBOK
  • TOGAF
  • COBIT
  • Lean IT

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

About Us

Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.

As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.

HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.