QA Manager System & Customer Experience

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THE ARNOTT’S GROUP ASIA BUSINESS IN MALAYSIA

Campbell Malaysia is the Regional Hub for The Arnott’s Group Asia Business Unit. Based in Kuala Lumpur, Malaysia, the organization leads the strategy & direction to ensure that The Arnott’s Group has a geographical footprint across Total Asia.

Position based in Petaling Jaya

Job Responsibilities:

1. Manage site-Wide Food Safety and Quality Assurance System
   • Oversee compliance with external accreditation requirements and identify new accreditation opportunities to support Business Unit initiatives.
   • Ensure the effective implementation of the site’s Quality System and HACCP Program in accordance with FSSC 22000:2010 and GQS requirements.
   • Identify and implement continuous improvement opportunities within the quality system to enhance efficiency and effectiveness.
2. Manage the One Asia Consumer Contact Centre
   • Oversee Consumer Contact Centre operations across Malaysia, Singapore, Hong Kong, and Asia Export for locally manufactured, co-manufactured, and imported products.
   • Provide technical support for complaint resolution and manage regulatory matters involving external parties.
3. KPI Reporting and Quality Review
   • Ensure accurate and timely updates on Quality KPI reporting as per the required timelines (monthly, quarterly, and annually).
   • Collaborate with relevant Quality personnel to obtain necessary information and data for KPI reporting.
   • Prepare for quarterly or annual quality review and management review meetings, including meeting arrangements, presentation slides, and minutes.
4. Site Quality and Food Safety Culture
   • Lead initiatives to promote and enhance the site’s quality and food safety culture, including the management of the site quality and food safety culture scorecard.
   • Develop and roll out programs or activities aimed at fostering a strong quality and food safety culture at the site.
5. Management of QA Documentation and Document Control
   • Act as the site document controller, overseeing the management and maintenance of the site’s document control system to ensure compliance and accessibility of QA documentation.
   • Manage a team responsible for supporting document control processes, including the update, issuance, and distribution of documents as needed.
   • Ensure that key QA documents, such as Certificates of Analysis (CoA), product specifications, and process flowcharts, are managed effectively and in compliance with regulations.

Key Requirements For Successful Applicant:

• Bachelor's degrees in Food Science/Food Technology or related science.
• Comprehensive understanding of quality management systems, including FSSC 22000, ISO 9000, and HACCP standards.
• Familiarity with regional food safety regulations and compliance requirements across Malaysia, Singapore, Hong Kong, and other markets.
• Knowledge of consumer complaint management processes and best practices in quality assurance.
• Strong analytical and problem-solving skills for effective complaint resolution and continuous improvement initiatives.
• Ability to lead and develop teams, assessing training needs and implementing effective programs.

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?