Property Management Executive/ Senior Executive

Property Management Executive/ Senior Executive

Join us at Eastern & Oriental Berhad to shape refined living experiences and inspiring spaces. We welcome you to contribute to our legacy of exceptional, timeless addresses. Apply now for a career in Customer Care as our Handover Team, where your drive meets endless possibilities.

The position is based in our Penang Office in Malaysia.

Job Overview

You will be responsible to carry out the daily operations and related matters pertaining to defects and other issues of the property development project tasked.

Key Responsibilities

1. Attend to owners’ feedback professionally in compliance with E&O’s service standards and provide reasonable alternatives in resolving customers’ feedback.
2. Follow up and document all building defects (including reports and photos), in collaboration with departments and contractors to ensure timely completion.
3. Prepare for handing-over procedures and carry out random pre-handing over inspections before formal handover.
4. Coordinate with contractors for Pre-VP (Vacant Possession) briefings to resolve any handover and defect liability period (DLP) issues.
5. Assist in drawing up the procedures for opening and closing defect lists, ensuring timely submission to the Manager for smooth, error-free transitions and progress tracking.
6. Establish strong relationships with local authorities and maintain good rapport with owners/tenants/residents.

Requirements

1. Diploma/Bachelor Degree in Building and Facilities Management, Property Management or related field.
2. A minimum of 2 years relevant experience in attending to high rise facilities and customer service in Property Management / Real Estate industry with exposure in defects rectification an advantage.
3. Fresh graduates with internship experience are welcome to apply.
4. Able to work independently, possess initiative, with strong interpersonal and communication skills.

How do your skills match this job?

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Do you have customer service experience?
• Which of the following statements best describes your right to work in Malaysia?
• How much notice are you required to give your current employer?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• Are you available to work outside your usual hours when required? (eg. weekends, evenings, public holidays)
• How many years' experience do you have as a Handover Staff?