Project Technical Support

Job brief

• Salary Range: RM3,000 - RM5,000
• Location: Wisma Zelan, Cheras
• Basic + Attractive Sales Commission + Special Bonus
• Great and Flexible Working Environment
• Good Career Advancements

Description

• Provide systems implementation support and advice
• Create training courses and supporting materials - including written, video, and interactive eLearning
• Deliver training to a range of users, physically or virtually
• Provide one-to-one and bespoke training for users to address specific issues
• Maintain a positive, empathetic, and professional attitude toward clients at all times
• Respond promptly to clients’ inquiries
• Communicate with clients through various channels
• Acknowledge and resolve clients’ complaints
• Know our products inside and out to answer questions and provide information when needed by clients
• Process orders, forms, applications, and requests
• Keep records of clients’ interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues as necessary
• Provide feedback on the efficiency of the client service process
• Ensure client satisfaction and provide professional client support

Requirements

• Candidate must possess at least a Diploma or Bachelor's Degree in IT / Accounting
• Able to stay calm when customers are stressed or upset
• Good with computers
• Experience in customer support
• Must have own transportation
• Good command in multiple languages - Bahasa Melayu, English, and Mandarin in both verbal and written communication