Project Support Executive

Job Responsibility

1. Conduct proposal writing for clients.
2. Handling confirmed projects, including project plans or timelines, progress reports, and status updates to the Head of the Department.
3. Conduct QC for items for the trip before handover to the Tour Manager / Tour Coordinator.
4. Liaising with suppliers for printing and branding items.
5. Handling claims with insurance companies for post-trip issues such as lost luggage, baggage damage, travel delay, etc.
6. Maintaining proper filing records and keeping complete documents.
7. Collaborate closely with project team members, perform ad hoc tasks as and when needed, and provide assistance and support as needed.
8. Preparing post-trip costing, bills, and travel evaluation reports.
9. Conduct a research and project brief for a creative designer/video editor.

Job Requirements

1. Applicable for Malaysian citizens only.
2. SPM/Diploma/Degree or higher academic qualifications (preferably in Travel & Tourism).
3. Minimum 2 years of experience in the travel industry is preferred.
4. Fresh graduates are welcome to apply.
5. Good Communication and Writing Skills in English and Bahasa Malaysia. Additional language is preferred.
6. Computer literate: MS Office is compulsory, especially Word, PowerPoint, and Excel.
7. Basic skills in Canva / Photoshop / Illustrator.
8. Able to work as a team and independently with minimum supervision.
9. Willing to work flexible hours, self-motivated, and committed to delivering quality service.
10. Familiarity with rules, regulations, best practices, and performance standards.
11. Resilience to cope with pressure at peak times.
12. Strong Time Management Skills; able to prioritize and organize a varied work schedule.
13. Pleasant personality, dynamic, and a positive attitude.
14. A team player with a friendly outgoing personality.
15. Fast-paced, multitasking, creative & well organized.

Job Benefits

1. EPF/SOCSO
2. Annual Leave
3. Medical Leave
4. Project incentive
5. Yearly increment
6. Overseas company trip
7. Yearly bonus
8. Performance bonus
9. Flexible working hours
10. Staff meal
11. Training provided
12. 5 Working days