Project Manager / Technical Account Manager (CRM / Call Center Solutions) - IC

Project Manager / Technical Account Manager (CRM / Call Center Solutions) - IC

Client Description

Well-known CRM and Contact Centre solutions company.

Job Description

1. Manage all aspects of a project including stakeholder management, solution delivery, project control and reporting.
2. Provide consultation to clients on system implementation and integration.
3. Manage and keep track of the work status of each team member.
4. Ensure user requirements are fulfilled and services are performed with professionalism and compliance to quality standards.
5. Work with internal and external teams to provide IT support and maintenance activities.
6. Manage service support team to ensure accountability for the support and maintenance services.
7. Accountable for resolving issues, both short term and long term.
8. Manage issues and mitigate risks on repeated or major incidents.
9. Review and approve software bug fix packages.
10. Analyze and troubleshoot problems for system software or applications.

Job Requirements

1. Degree holder in Computer Science or an equivalent discipline.
2. Minimum 6-8 years of IT experience with at least 2 years in a service support management role.
3. Strong system analytical skills and architectural design ability.
4. Strong technical background and problem-solving skills.
5. Knowledge in networking and infrastructure.
6. Knowledge and experience of CRM and call center systems is an advantage.
7. Knowledge and experience of Voice-Over-IP and networking is an advantage.
8. Well organized with strong communication and interpersonal skills.
9. Responsible, self-motivated, flexible, and detail-oriented.
10. Good command of spoken and written English and Chinese.