Project Manager (CRM / Call Center Solutions) - IC

Project Manager (CRM / Call Center Solutions) - IC

Client Description:

Leading IT&T services company in Hong Kong.

Job Description:

1. Day-to-day project management in taking forward the implementation of the System, including project planning, tracking and control, resolving project issues, applying quality control management, liaising with all relevant parties for the implementation, and ensuring the project deliverables are provided on time and fulfilling user requirements.
2. Attend PAT and other related meetings for the implementation of the System.
3. Key manager providing coordination services for key management and key storage of the System.
4. Manage all aspects of a project including stakeholder management, solution delivery, project control and reporting.
5. Provide consultation to clients on system implementation and integration.
6. Manage and keep track of the work status of each team member.
7. Ensure user requirements are fulfilled and services are performed with professionalism and compliance to quality standards.
8. Work with internal and external teams to provide IT support and maintenance activities.
9. Manage service support team to ensure accountability for the support and maintenance services.
10. Accountable for resolving issues, both short term and long term.
11. Manage issues and mitigate risks on repeated or major incidents.
12. Review and approve software bug fix packages.
13. Analyze and troubleshoot the problem for system software or application.

Job Requirements:

1. Degree holder in Computer Science or an equivalent discipline.
2. At least 8 years of IT experience, which includes at least 4 years of project management experience, in which at least 2 years of project management experience in the management of project(s) in relation to IT system(s) concerning the design and implementation of hotline call centre with over 50 agent seats per system.
3. PRINCE2 Practitioner / PMP holder.
4. Strong system analytical skill and architectural design ability.
5. Strong technical background and problem-solving skill.
6. Knowledge in networking and infrastructure.
7. Knowledge and experience of CRM and call center system is an advantage.
8. Knowledge and experience of Voice-Over-IP and networking is an advantage.
9. Well organized and have strong communication and interpersonal skills.
10. Responsible, self-motivated, flexible and with a detailed mind.
11. Good command of spoken and written English and Chinese.