Program Administrator - Japan Servicing Team

American Express Program Administrator - Japan Servicing Team in SGR, Malaysia

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.

Join Team Amex and let's lead the way together.

Go above and beyond at a company that sets the standard for customer-first service.

Job Description

Being a PA Servicing Customer Care Professional – Japan Program Administrator Servicing Team, Corporate, you are the face and voice of the American Express brand. You can make a meaningful difference in the relationship with our leading Japanese corporate clients and Global market clients. Our unique servicing philosophy, Relationship Care puts our passion to serve – and your personality – at the center of every Program Administrator’s interaction, creating an opportunity to deliver value to our corporate clients while deepening relationships with our company.

1. Manage and liaise with Program Administrators, Authorized Signers, Report Recipients, and Corp card members, coordinating, supporting, and resolving their inquiries. This includes phone (English only) and Email (English or Japanese) servicing.
2. Responsible for evaluating and analyzing corporate client profile information and recommending solutions to our customers, reinforcing the benefits of Amex products and online tools by providing relevant recommendations and offers that deepen customer engagement with our products and services.
3. Resolve product or service inquiries by asking probing questions, determining the cause of the issue; select and articulate the best solution to drive brand advocacy.
4. Grow and nurture customer relationships on every interaction that results in measurable Customer feedback and matrix, e.g., VOCM surveys.
5. Provide servicing and recommendations for clients to manage their corporate card members using various tools to reduce unnecessary repeat calls.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Customer Service

Primary Location: Malaysia-SGR-Kuala Lumpur