Product Specialist (Process Analytics) - Southern

Executive recruitment company Monroe Consulting Group Malaysia's Process Analytics Division is recruiting on behalf of a MNC leader in the precision instruments industry. Our client is seeking a sales engineer with strong technical expertise and customer focus skills involved in managing existing accounts, acquiring new customers, and providing technical support. A deep understanding of the product line is required to effectively address customer needs and provide solutions.

Job Description:
Sales and Marketing

• Managing existing accounts and consistently updating sales pipelines
• Qualifying database and updating CRM
• Establishing new accounts by identifying potential customers; planning and organizing sales call schedules
• Identifying current and potential customer requirements by establishing personal rapport and understanding key requirements
• Support Sales Manager in execution of marketing campaigns, leads generation and management
• Provide and present product & technical information to potential and existing customers

Technical Advisory and Product Advocate

• Responsible for actively driving and managing project pipelines
• Provide technology evaluation stage of the sales process, working in conjunction with the technical support team. Becoming a competent key technical advisor and product advocate for the company's products
• Communicate regulatory compliance requirements and applications effectively, demonstrating the company's market leadership and expertise in the relevant fields
• Interact with customers' engineering teams to illustrate the company's valued propositions
• Responsible for representing the products to customers and at field events such as conferences, seminars, etc.
• Develop customer's staff by providing technical information and training
• Conduct negotiations to secure a win-win agreement with customers

Service Standards and Customer Relationship Management

• Determine improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in the customer environment; engineering or proposing changes in equipment, processes, or use of equipment or services
• Prepare cost estimates by studying blueprints, plans, and related customer documents
• Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements
• Maintaining records of customer communication and sales activity in our CRM system

Key job requirements include:

• Firsthand understanding of technical equipment, process control system and marketing process
• Sound understanding of manufacturing workflows and architecture

Competencies:

• Sound Technical and Business Acumen
• Good Interpersonal and Verbal/Written Communication/ Team-Player
• Customer Focus/ Value Selling Approach /Consultative Selling Approach
• Innovation/Continuous Improvement
• Results Focus /Oriented/ Resilience and Tenacity
• Self/Project (Sales & Tender Stage) Management

Mandatory

• Degree/Diploma in any engineering discipline preferably in Chemistry/Chemical Engineering, or relevant field
• Knowledge on Control Instrumentation System (sensors, transmitters)
• Knowledge on Data communication protocol (fieldbus, TCP/IP, Analog & Digital output signals)
• Minimum 2 years working experience in a Technical sales Environment
• Self-starter with a proactive approach
• Understanding of sales & distribution with intermediate project management skills
• Willing to travel (within Malaysia)
• Strong interpersonal skills and influencing ability
• Valid driving license