Product Operations Specialist | Kuala Lumpur, MY

About the job Product Operations Specialist

We're expanding our product team with a role that brings order to the chaos! As our Product Operations Specialist, you'll be the essential link between our product prioritization, engineering, and customer-facing teams. This unique position places you at the heart of ensuring that our All-in-One POS and Payments solutions are not only built well and efficiently but also supported by effective processes.

This role requires a high-energy individual who thrives on ongoing communication among departments and team members. If you derive genuine satisfaction from resolving bugs and enhancing systems, you'll find this role especially rewarding. We're seeking someone who views operational challenges as exciting puzzles to solve, not obstacles to tolerate.

What's expected

• Bridge critical gaps between teams through over-communication and setting up information flow channels.
• Develop and optimize processes that directly impact product quality and team velocity.
• Drive meaningful improvements to our internal tools that make everyone's work easier.
• See your operational improvements directly translate to better products for Southeast Asian businesses.
• Build a versatile skillset that positions you for growth in product management, operations leadership, or program management.

Key Responsibilities

• Streamline bug-handling processes and maintain product quality standards.
• Optimize cross-departmental communication to reduce friction in the product lifecycle.
• Gather and organize product feedback from multiple channels into actionable insights.
• (if interested) Support the product team with research, discover and design for smaller projects.

What We're Looking For

• 1-4 years of experience in product operations, QA, CS, or similar roles.
• High-energy personality who thrives on cross-team communication and collaboration.
• Natural inclination toward fixing systems and solving problems.
• Problem-solving attitude and aptitude for process improvement.
• Strong communication skills with the ability to translate technical concepts across diverse audiences.
• Self-starter who can work independently while coordinating across multiple teams.
• Adaptable and comfortable in a fast-paced environment with changing priorities.
• Bonus: Background in product management, UX research, or customer success.
• Ideal: Familiarity with SaaS, Fintech, or B2B products.

Why Join Qashier?

Join Qashier, a fast-growing startup with an innovative platform transforming the retail and F&B industries. You'll play a crucial role in driving growth and decision-making while enjoying fantastic learning and development opportunities within our tight-knit team. Make a strong impact by collaborating with teams and markets to achieve business objectives and create an impact across the board.

Ready to make an impact on FinTech biz? Click 'Apply' or connect with me via email at micah.bulatao@qashier.com, and let's chat!

About Us

Qashier (qashier.com) is a venture-backed startup that provides smart point-of-sale (POS) solutions that help merchants digitize their businesses. We are transforming the way retail operations and payments are done. Our flagship product is the Qashier Smart Terminal, a connected, multi-purpose device that combines cloud-based POS software, integrated payment acceptance, and a proprietary app store in one uniquely designed device. Manage entire stores with just one sleek terminal on the counter!