Product Operation Manager

What You'll Be Doing:

• Responsible for translating & monitoring the quality of the SHOPLINE help center
• Conduct product training for the internal team and ensure the product knowledge of the internal team is always top notch
• Monitor and analyze merchant’s issues to ensure help center and product training are up-to-date
• Define processes to support front-line teams in knowing the product and features.
• Identify internal team training experience, and standardize a syllabus of training that can cater to all region's internal team
• Partner with cross-functional teams such as Product, Merchant Success, Engineering, and more, to improve product quality and resources that help scale support & operations workflows
• Conduct analysis, and evaluation report to understand and illustrate internal team sentiments and needs

Who we're looking for:

• Bachelor's Degree or any equivalent with at least 2-3 years of working experience preferably in the eCommerce or SasS industry.
• Experience in the tech environment and/ or startup environment will also be considered.
• Experience resolving and communicating about issues with both technical and non-technical audiences
• Excellent communication（be able to read, write & speak in English and Mandarin）, presentation, and interpersonal skills
• Experience working with cross-functional teams，Adaptive. Capable of thriving in an ambiguous, and fast-paced environment
• Self-motivated and consistently willing to exceed own expectations
• Ability to multitask. You can handle several different tasks at different stages at once and are able to prioritize by importance
• High attention to detail, with great organization and coordination skills
• Self-starter and good team player.
• Positive attitude, patient with people, and willing to learn.
• Curious and interested in technology and new products.