Product Manager

Opportunity for career growth

Attractive benefits package

About Our Client

Our client is a large organisation operating within the Industrial and Manufacturing industry. With a global presence, they deliver innovative solutions for a diverse range of sectors. They are recognised for their commitment to quality, continuous improvement, and exceptional customer service.

Job Description

• Define and implement product objectives and priorities in alignment with US management.
• Lead assigned product development, application, manufacturing, and technical support activities. Collaborate with cross-functional teams (Engineering, Manufacturing, Quality, Technical Support, Sales) to address customer requests and maintain engagement.
• Oversee projects from initiation to delivery, ensuring timely completion and informing customers of any deviations.
• Ensure all product changes and enhancements are effectively communicated, documented, and released to customers.
• Liaise with upper management to secure necessary resources, provide status updates, and coordinate technical issue resolutions.
• Maintain customer product configurations, identify revenue opportunities, and develop value-added presentations. Support sales and marketing teams in preparing quotations.
• Review and approve product cost implications during the Engineering Change Order (ECO) stage.
• Analyse quality data and monitor warranty expenditures to identify and prioritise improvements. Manage the warranty budget and enhance product reliability through statistical analysis of field failures.
• Address escalated customer concerns via the Technical Support team, ensuring prioritisation, status updates, and resolution of technical issues.
• Review and approve internal and external 8D reports before submission to management and customers.

The Successful Applicant

A successful Product Manager should have:

• Education & Training:
• Bachelor's degree (BSc./BEng.) in Mechanical Engineering, Electro-Mechanical Engineering, or a related field.
• A Master's degree is highly preferred.
• Experience:
• At least seven years of experience in product development and sustaining engineering, specifically with complex electro-mechanical systems or precision automated equipment.
• Demonstrated leadership skills with experience in managing cross-functional teams.
• Strong understanding of project monitoring and reporting systems.
• Experience working in a global manufacturing environment is advantageous.
• Direct experience working with large industrial customers.
• Skills & Competencies:
• Strong matrix organisation management skills.
• Excellent time management, planning, and organisational abilities.
• Diplomatic and patient with strong listening skills.
• Creative and innovative problem-solving approach.
• Technical Expertise:
• Knowledge of semiconductor packaging and manufacturing processes.
• Strong background in automation, mechatronics, and electro-pneumatic applications.
• Proficiency in statistical and quality tools such as DFMEA, DOE, and risk assessment.
• Work Environment & Travel:
• Requires domestic and international travel.
• May work in a lab environment with intermittent noise exposure.
• Prolonged periods of working at a computer terminal.

What's on Offer

• A competitive salary range of MYR 10,000 - MYR 15,000.
• Additional benefits including 13th-month salary, bonus, medical benefits, insurance coverage, and meal allowance.
• Opportunities for professional growth and overseas opportunities.
• An inclusive and collaborative company culture.

We invite qualified candidates to apply for this exciting opportunity to contribute to a leading company in the Industrial / Manufacturing industry. Apply today for this Product Manager role based in Melaka!