Product Consultant for Smartphone

Duties and Responsibilities:

The promoter is responsible for hitting sales targets by providing service and operations excellence. He/she also engages in innovation and productivity initiatives for the store. The promoter needs to show the selling points of a product to customers and promote how the product works, solve questions, and attempt to push consumers or clients to buy the product. Improving sales targets through upselling and cross-selling of products.

Summary of Principal Job Responsibility & Specific Job Duties and Responsibilities:

• Hit sales target.
• Engage with customers, promote products & services, close sales & update sales transactions.
• Manage after-retail sales services.
• Give advice on products & services and perform product demonstrations.
• Deliver quality service & present service vision.
• Present a positive & professional image.
• Respond to service objections.
• Deliver Go-the-Extra-Mile services.
• Involve service & sales productivity development.
• Update & provide competitor promotion activities.
• Deliver customer service over various social media.
• Involve in service innovation development.
• Deliver operations quality & in charge of merchandise display.
• In charge of operations of roadshows, promotions, or any events.
• Update LDU, POSM, merchandise display into the system.

Academic Qualification(s):

Candidates must possess at least SPM/STPM & above in any field.

Work Experience / Skills Requirement(s):

• With retail, sales, or smartphone sales experience will be an advantage.
• Fluent in Malay & English; Chinese will be an advantage.
• Join Product & Service training to improve knowledge & skill set.
• Provide service quality & promote product.
• Upsell & cross-sell products.
• Visual merchandise & provide product demo and knowledge.
• Strong communication & good customer service skills.
• Teamwork & interpersonal skills.
• Problem-solving abilities.

Salary Range: RM 1,500 - RM 5,000

Working Area: KL / Selangor / Seremban / Melaka / Johor