Suppliers creation including support of requestors and suppliers in the S2C tool. This includes verifying supplier information, ensuring compliance with organizational standards, and inputting data accurately in the S2C tool.
Delivery of training sessions and ongoing support to ensure suppliers can effectively navigate the S2C system and input supplier data accurately in the S2C tool.
Complete all tasks according to the Service Catalogue, Guidelines, and Working Instructions ensuring the First Time Right Method is applied consistently.
Monitoring timely delivery of missing information/documents to ensure smooth execution to closure of Supplier Phase in Service Requests.
Continuously update and maintain master data records within the S2C tool. This includes supplier pure master data information, commercial data, and other relevant data to ensure accuracy and completeness.
Communication with other departments' subject matter experts and key stakeholders on Supplier phase in status and reporting and also handle supplier Phase in escalation (1st level).
Meet Supplier Phase In Key Performance Indicators (KPI), such as Cycle time taken in supplier phase in, Quality of Supply Phase in (Data Quality and Completeness), Number of escalations and action plans closure, etc.
Meet Procurement ordering KPIs such as PR/PO cycle time, order confirmation, PO accuracy, compliance, etc.