Be well versed with the purchase requisition fulfillment and purchase order acknowledgement process to perform activities on Ariba/Coupa/Vroozi/PeopleSoft, etc.
Ensure all SLA & KPI metrics are adhered to as per the agreed timelines with the client.
Complete the Management Information System (MIS) / Reporting Requirements for client meetings.
Execute the following activities daily:
Filtering (Approve/Reject) purchase requisitions received as per agreed contractual terms.
Purchase Order Acknowledgement.
Resolve procurement and invoicing related queries.
Connect with requestors to ask for PR related information.
Qualifications and Skills
Written and spoken ability to communicate in English for BPO interaction (not contact center).
Written and spoken ability for Mandarin.
Proficient in handling client escalations and stakeholder management to resolve queries.
Establish, maintain, and manage relationships with clients (both functional stakeholders and procurement).
Develop and maintain skills needed to execute current responsibilities.
Ensure quality targets are achieved.
Graduation/Post-Graduation with 3-5 years’ experience in procurement operations, PR to PO processing, Spot Buy, SLA & KPI Management in Procurement Outsourcing/Managed Services/Procurement Organizations.
Good communication and presentation skills.
Strong understanding of the latest Microsoft Office applications i.e., Word, PowerPoint, Excel.
Flexibility to work with different countries (time-zones), groups, and business environments.
Educational Qualifications
College Graduate.
Skills and Work Experience
Proficiency in MS Office tools and/or Project would be an advantage.
Good quantitative and analytical skills.
Working knowledge of Ariba/SAP systems would be an advantage.
Working experience of Power BI, Power Automate will be preferred.
Others
Written and spoken ability to communicate in English for Accenture interaction.
Must be a good team player.
Responsibility and accuracy in the completion of received tasks.
Ability to solve urgent matters and work under pressure.