Process Performance Expert

About Our Client

Our client is a global leader in the production and supply of industrial minerals, with a focus on calcium carbonate and dolomite. They provide a range of products used in various industries, including paper, plastics, construction, and pharmaceuticals. Known for their extensive mining operations, they have a significant presence in many countries and emphasize sustainability and innovation in their practices.

Job Description

Business Process Management

* Provide internal customers with advice and support on business process management, modeling, and documentation using expertise and best practices.

Business Process Architecture (BPA)

* Identify and deliver improvements for processes and systems proactively.

* Build strong relationships with internal customers and suppliers.

* Support skill development in process management and continuous improvement.

* Understand and align with the client's BPA Model, processes, and compliance regulations.

* Ensure new developments align with existing setups and future roadmaps.

* Maintain coherence in Business Process Architecture and follow best practices.

* Stay updated on industry trends, technology solutions, and process automation.

* Promote a digital culture and open communication to foster collaboration.

* Contribute to the area's objectives and goals.

Project Management

* Apply project management methods for planning, design, testing, and implementation of process changes.

* Enhance project management practices based on project type.

* Lead organizational projects when needed.

* Document and validate functional requirements for technical solutions.

* Manage external teams for project work as necessary.

The Successful Applicant

Education

* A business and/or computer science related degree with expertise in processes and systems thinking.
* Project Management education / certification.
* Ideally six sigma black belt / lean or other business process performance / continuous improvement education / certification.

Experience

* 5 or more years of hands-on experience in business process improvement and business process projects environment, preferably in a mineral or bulk material processing industry.

Knowledge and Skills

* Proven experience in successfully leading business projects and work streams to improve quality and performance.
* The talent to work conceptually and to think analytically while working in a structured way to solve complex problems.
* Strong experience and hands-on skills in combining analysis, consulting, and operational implementation of business processes.
* Strong analytical skills, leveraging a solid statistical and mathematical knowledge.
* Able to design and deploy performance management systems, understanding measurement systems (PIs, KPIs, SLAs, OLAs) and their relationship with business operation and business results, all in a logic of quality systems, continuous improvement, and increased productivity.
* Traditional or agile project management experience in middle to large projects, with certification in at least one method.
* Knowledge of change management principles and methods to deploy business solutions.
* Stakeholder management skills, alliance builder with excellent interpersonal and organizational skills.
* English spoken & written, other languages a plus.
* Good understanding of human collaboration and the underlying human cognitive mechanisms.
* Good communication skills with excellent presentation, moderation, and workshop facilitation skills.
* A solid knowledge and hands-on experience in business process modeling techniques, tools, and best practices.
* Good competence level in business process modeling (BPMN) using either Visio or ARIS (Software AG) - ARIS is a plus.

Other requirements

* Ability and willingness to travel up to ~25% to sites and regional offices globally if needed.
* Hybrid work, 3 days per week in the office (Kuala Lumpur, MY).

What's on Offer

• Attractive Remuneration Package
• Enhance your Analytical Skills
• Build up your stakeholder management skills