Process Executive, Payments Processing - Korean speaker | Kuala Lumpur, MY

Process Executive, Payments Processing - Korean speaker

• SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
• Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability.
• Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan.
• Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction.
• Process Reengineering: Participates in the ideation process and produces the documentation, training the team on the reengineered process to meet client and internal commitments on a continuous basis.

Requirements:

Process Executive:

• 0 - 1 year working experience.
• Good written communication skills and comprehension in English and Korean language (prefer to have TOPIK II, L4, L5, L6).
• Intermediate level knowledge of MS Office applications like Excel, Outlook, and Word.
• Good numerical ability and logical reasoning.
• Finance background; knowledge of terms like accruals and payment cycles is an advantage.
• Ability to maintain timelines and accuracy in processing.
• Attention to detail and ability to meet deadlines.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes, and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.